The Field Service Technician is responsible for meeting customer contract requirements of quality and service of equipment installations to ensure safe and reliable storage conveyance for our engineered water treatment solutions. This position will also collect data to support escalation for technical challenges, product improvement, and selection management.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES
Provides technical equipment maintenance and service support to deployed USP equipment including mechanical, electrical, and controls maintenance and troubleshooting chemical storage and feed equipment.
Maintain close working relationships with USP Program Team (account management) and customers to prioritize corrective actions.
Plans and executes equipment service maintenance plan for assigned accounts.
Documents all field service activities.
Collaborates with Engineering team in review of standard equipment maintenance plans and equipment design.
Cross-function support to USP Program Team (account management) and USP Project Team (new equipment deployment).
Other duties as assigned.
- Bachelor's of Science; Engineering Technology or Applied Science preferred; High School Diploma or equivalent required.
- 2-5 years of experience in the field of water treatment or similar process industries preferred.
- Direct experience with automation, instrumentation, pumps, liquid storage, and delivery systems.
- Able to manage multiple service priorities with minimal supervision.
- Working knowledge of municipal and industrial water treatment industries.
- Working knowledge of field level EHS requirements.
- Working knowledge of pressure vessels, piping, and structural design.
- Strong knowledge of mechanical aptitude with process equipment (pumps, valves, pipes, tanks)
- Strong knowledge of process controls and instrumentation (Industrial PLCs/SCADA/DCS systems, Flow/Level/Pressure sensors, 4-20 loops, interlocks etc.)
- Knowledge of QA requirements and inspection of vessels and systems.
- Operational knowledge of common industrial support equipment (forklift, man-lift, telehandler, etc.)
- Technical, analytical, and business acumen
- Communication and Interpersonal skills; Teamwork and leadership
- Self-management; People Skills; Organizational Skills
- Constantly required to walk, stand, climb (includes stairs), balance, stoop, bend, kneel, crouch or crawl, and talk, hear, and smell.
- Routinely required to sit in an office environment for admin, meetings, and travel.
- Constantly using hands and fingers to handle, feel or operate objects, and computer keyboards.
- Routinely required to reach with hands and arms, squat, turn/twist, or reach, lift, carry, push, or pull up to 70 pounds
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
- The Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Up to 75% travel to off-site plant, customers, or supplier sites. Travel M-F typical. Position requires a valid driver's license and a good driving record.
- Required to wear all Personal Protective Equipment (PPE) for chemical deliveries which may include: eye, hearing and respiratory protection, protective apron, steel toe shoes, gloves, hard hats, or face shields.
- Occasionally in extreme heat conditions
- Required to use ear plugs for hearing protection
- Both Indoor and outdoor sites may have high noise levels
- Outdoor site can be located at a process area
- Use of hazardous chemicals is routine
- Trust and respect for customers, vendors, and USP associates