As a key entry point for technical phone assistance for our customers, the Cytometry CTS position encompasses the following important work initiatives: Responding to customer calls, assessing customer's requirements, and determining the most cost effective solution(s) to the customer's problems while enhancing customer satisfaction. The incumbent provides general technical consulting distinguishing among hardware, reagent/application, software and/or customer training issues in order to provide a phone-fixable solution or dispatch a task with the appropriate resource.
Cytometry CTS analyzes data to define and expedite timely and accurate resolutions, classifies customer complaint information according to FDA requirements for potential CAPA investigations, and delivers value to customers with innovative and effective responses to their evolving needs and business issues. Cytometry CTS also provides ownership & partnership in implementing support plans, escalates customer issues to the appropriate management level and stakeholders, and provides on-site assistance & training when needed.
⦁ Experience in a regulated bioresearch or clinical laboratory environment.
⦁ The ability to troubleshoot and apply a logical decision making process towards resolution of hardware, software, application, and method related problems.
⦁ Experience in operating any or a variety of Beckman Coulter Flow Cytometry instrumentation such as Navios/Gallios, FC500, MoFlo, Astrios, CytoFlex, Aquios, etc.
⦁ Experience with software applications such as Kaluza, CXP and Summit.
⦁ Familiar with basic Flow Cytometry QC, prep techniques and assays.
⦁ Exceptional verbal and written communication skills.
⦁ Good understanding of teamwork and good customer service skills.
⦁ Adheres to technical standards and established system models and data models.
⦁ Strong MS Office skills (Outlook, Word, Excel).
⦁ Degree in Biochemistry, Biological Sciences, Medical Technology or Biomedical Engineering or relevant experience required.
At Danaher, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page—Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.