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Customer Support Medical Technologist

Danaher Miami, FL
  • Posted: over a month ago
  • Other
Description

Position Description

Provide general technical consulting to customers and company staff distinguishing among hardware, reagent and software issues in order to resolve or dispatch the appropriate resource at minimum company expense.

Primary Duties and Responsibilities:
  • Fielding Customer Calls to Facilitate 24/7 Support Function. Through telephone and electronic (i.e. email) technology provide resolutions on Hardware, Software, Assay and Training related calls from existing customer base.
  • Measured on ability to work efficiently and resolve customer issues using the most cost effective solution.
  • Triage general inquires across other Beckman Coulter functions.
  • Assign calls to field service when unable to resolve over the phone.
  • Utilize remote diagnostics to proactively monitor instruments against potential issues.
  • Analytics/Administrative:
  • Collect and analyze data and classify complaints according to FDA requirements Capture and document all aspects of the customer interactions/issues into Oracle database.
  • Adhering to and working within defined procedures and practices to determine appropriate actions Continually build upon current knowledge and grow with the expanding Beckman Coulter product menu. Demonstrated critical thinking and problem solving skills.
  • Demonstrated ability to investigate issues through to root cause.


Qualifications
Required Qualifications:
  • Associates Degree in (biology, clinical lab science, biomedical engineering, electrical engineering, chemistry) with no less than 1 year of industry related experience.
  • 1+ years’ previous customer service experience.
  • Demonstrated critical thinking and problem solving skills.
  • Demonstrated ability to investigate issues through to root cause.
Preferred Experience:
  • Bachelor’s degree in (biology, clinical lab science, biomedical engineering, electrical engineering, chemistry)
  • Previous troubleshooting experience on electromechanical instrumentation
  • Previous experience in a medical technology call center or experience in a medical laboratory
  • Experience with an ERP system preferably Oracle

Danaher

Address

Miami, FL
USA

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