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Account Manager

Dairyland USA Hoboken, NJ

  • Posted: over a month ago
  • Full-Time
  • Benefits: medical, vision, 401k, dental, life insurance,
Job Description

Summary/Objective

The Account Manager is responsible for working with our largest existing customers and prospects, to manage, organize and facilitate the execution of their product and business needs, and in developing new business opportunities and driving revenue.


Essential Duties and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Operate as the lead point of contact for any and all matters specific to your customers
  • Participate in negotiating contracts and closing agreements to maximize profit
  • Educate, advise and consult with customers on new menu trends to assist them in improving their customer satisfaction
  • Investigate, recommend and educate new product offerings to capture new market trends
  • Call prospective customers and establish buying cycles, customer needs, and create a customer supplier relationship
  • Anticipate and research competitive products and services and formulate strategy and communication to differentiate them from products and services
  • Increase sales in respective customer accounts; prepare sales information for customer accounts
  • Establish buying influences, budgets and purchasing criteria for customer accounts
  • Develop a trusted advisor relationship with key customer accounts, customer stakeholders and executive sponsors
  • Secure and execute orders taking into consideration inventory levels for fulfillment and delivery dates
  • Follow up with customer accounts to insure satisfaction and address unique and particular needs
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Act as the face to existing customer accounts and prospective customer accounts
  • Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Develop new business with existing clients and/or identify areas of improvement to exceed sales quotas
  • Forecast and track key customer account metrics (e.g. quarterly sales results and annual forecasts)
  • Prepare reports on customer account status
  • Identify and grow opportunities within territory and collaborate with outside sales partners to ensure growth attainment
  • Assist with high severity requests or issue escalations as needed
  • Act as ombudsman for customer issues; exercise discretion and good judgment to resolve any issues or discrepancies that arise; ensure customer satisfaction

 

Additional Responsibilities

  • Represent the company at national and regional trade shows.
  • Communicate with Inside Sales Manager on progress, problems, opportunities and marketplace or plan changes.


Food Safety Responsibilities

  • Works with Quality Assurance Team to ensure specific Good Manufacturing Practices are being followed.
  • Employee shall adhere to all company food safety policies, procedures, and trainings.

Required, Education and Experience:

Education

  • BA or equivalent experience.

Experience

  • Culinary and/or food retail experience required
  • Strong selling skills
  • Excellent written and verbal communication skills
  • Ability to work in a fast paced selling environment.
  • Ability to manage a large channel and broker network.
  • Strong analytical and problem solving skills and the ability to work independently
  • Presentation, negotiation and influencing skills
  • Strong computer skills (Microsoft Office preferred), specifically spreadsheet applications
  • COP experience/expertise highly preferred


Key Competencies
1. Communication Proficiency.
2. Organizational Skills.
3. Interpersonal Skills.

4. Sales-Driven.
5. Thoroughness.
6. Time Management.
7. Self-Sufficient.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary.

 

Language Skills:

Ability to read, write and speak fluently in English.

 

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.

 

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

#IND1

Company Description
At Dairyland USA we are an industry leader in food distribution!
We have a distinct competitive advantage in serving our customers because of our extensive selection of distinctive and hard-to-find specialty and center-of-the-plate food products,
What’s on our menu?
Enticing Appetizers:
A culture that is full of flavor and inviting! Creating an environment of belonging, where everyone is welcome!
Delivering our best in everything we do
We are committed to high quality food and dedicated to a positive team culture.

Divine Entrees:
Paid Vacations, Paid Holidays
Health, Dental and Medical Benefits
Weekly pay
Life Insurance
5% above cost for our high-quality food products
Employee discounts for travel and events.
401k
What’s for Dessert?
The icing on the cake....
The safety of our employees is our priority!
WE have created essential guidelines to assure we are following CDC regulations!

Dairyland USA

Why Work Here?
Love food? Join our organization with great benefits and growth opportunities.

At Dairyland USA we are an industry leader in food distribution! We have a distinct competitive advantage in serving our customers because of our extensive selection of distinctive and hard-to-find specialty and center-of-the-plate food products, What’s on our menu? Enticing Appetizers: A culture that is full of flavor and inviting! Creating an environment of belonging, where everyone is welcome! Delivering our best in everything we do We are committed to high quality food and dedicated to a positive team culture. Divine Entrees: Paid Vacations, Paid Holidays Health, Dental and Medical Benefits Weekly pay Life Insurance 5% above cost for our high-quality food products Employee discounts for travel and events. 401k What’s for Dessert? The icing on the cake.... The safety of our employees is our priority! WE have created essential guidelines to assure we are following CDC regulations!

Dairyland USA's Logo

Address

Hoboken, NJ
USA

Industry

Business

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