Owner Resolution Agent
- $18 Hourly
- Vision , Medical , Dental , Paid Time Off , Life Insurance , Retirement
Customer Service / Owner Resolutions Agent
Regular: Full time
Daily Management, Inc - Owners Resolutions Dept.- Weston FL, US
Salary Range: $18.00 To 18.00 Hourly
Sign on Bonus at time of Hire
This position is responsible for providing customer service, assisting owners who have defaulted on payments. Interactions with owners need to be in a friendly, courteous, and professional manner to ensure owner satisfaction. The ideal candidate will need to possess a positive attitude and have strong communication skills and enjoy talking to people daily.
- Inbound/Outbound Calls
- Data Entry/ Administrative duties (create letters, response emails)
- Updating owner’s accounts by obtaining and verifying required information; inputting information into customer profile, forms, and logs.
- Collecting Payments, setting up Payment Plans and Processing Credit Card Payments.
- Remove delinquent accounts from 3rd party Collections.
- Retrieve Timeshare Titles from the designated County’s Clerk Office ( we will teach)
- Assist owner with general information.
- Assist with workload where needed.
- Demonstrate strong oral and written skills to communicate effectively.
- Must be able to multitask.
Position Requirements (Skills/Abilities):
- Communicate effectively at all levels (active listening), demonstrate the ability to analyze and resolve problems.
- Must possess significant computer skills: Microsoft Excel, Word, Outlook with the ability to learn new software.
- Excellent verbal and written communication skills, Attention to detail, Planning, Teamwork and Results oriented.
- To perform this job successfully, the individual must be able to perform each specific responsibility satisfactorily or have the ability to learn with the required training (promptly)
Schedule: Monday thru Friday 9:00am -5:30 pm
We offer generous employee benefits which include:
• Health, dental, vision and life insurance
• Paid time off (including a birthday holiday!)
• 401k with generous employer match/Flexible Spending Account/Employment Assistance Program
• Resort Discounts nationwide
EEO ADA M/F VET DISABLED
Daily Management IncFort Lauderdale, FL
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