Owner Resolution Agent

Customer Service / Owner Resolutions Agent

Regular: Full time

Daily Management, Inc - Owners Resolutions Dept.- Weston FL, US

Salary Range: $18.00 To 18.00 Hourly

Sign on Bonus at time of Hire

Position Summary:

This position is responsible for providing customer service, assisting owners who have defaulted on payments. Interactions with owners need to be in a friendly, courteous, and professional manner to ensure owner satisfaction. The ideal candidate will need to possess a positive attitude and have strong communication skills and enjoy talking to people daily.

Specific Responsibilities:

• Inbound/Outbound Calls
• Data Entry/ Administrative duties (create letters, response emails)
• Updating owner’s accounts by obtaining and verifying required information; inputting information into customer profile, forms, and logs.
• Collecting Payments, setting up Payment Plans and Processing Credit Card Payments.
• Remove delinquent accounts from 3rd party Collections.
• Retrieve Timeshare Titles from the designated County’s Clerk Office ( we will teach)
• Assist owner with general information.
• Assist with workload where needed.
• Demonstrate strong oral and written skills to communicate effectively.
• Must be able to multitask.

Position Requirements (Skills/Abilities):

• Communicate effectively at all levels (active listening), demonstrate the ability to analyze and resolve problems.
• Must possess significant computer skills: Microsoft Excel, Word, Outlook with the ability to learn new software.
• Excellent verbal and written communication skills, Attention to detail, Planning, Teamwork and Results oriented.
• To perform this job successfully, the individual must be able to perform each specific responsibility satisfactorily or have the ability to learn with the required training (promptly)

Schedule: Monday thru Friday 9:00am -5:30 pm

We offer generous employee benefits which include:

• Health, dental, vision and life insurance
• Paid time off (including a birthday holiday!)
• 401k with generous employer match/Flexible Spending Account/Employment Assistance Program
• Resort Discounts nationwide

EEO ADA M/F VET DISABLED