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Owner Resolution Agent

Daily Management Inc
Fort Lauderdale, FL
  • $18 Hourly
  • Vision , Medical , Dental , Paid Time Off , Life Insurance , Retirement
  • Full-Time
Job Description

Customer Service / Owner Resolutions Agent

Regular: Full time

Daily Management, Inc - Owners Resolutions Dept.- Weston FL, US

Salary Range: $18.00 To 18.00 Hourly

Sign on Bonus at time of Hire

Position Summary:

This position is responsible for providing customer service, assisting owners who have defaulted on payments. Interactions with owners need to be in a friendly, courteous, and professional manner to ensure owner satisfaction. The ideal candidate will need to possess a positive attitude and have strong communication skills and enjoy talking to people daily.

Specific Responsibilities:

  • Inbound/Outbound Calls
  • Data Entry/ Administrative duties (create letters, response emails)
  • Updating owner’s accounts by obtaining and verifying required information; inputting information into customer profile, forms, and logs.
  • Collecting Payments, setting up Payment Plans and Processing Credit Card Payments.
  • Remove delinquent accounts from 3rd party Collections.
  • Retrieve Timeshare Titles from the designated County’s Clerk Office ( we will teach)
  • Assist owner with general information.
  • Assist with workload where needed.
  • Demonstrate strong oral and written skills to communicate effectively.
  • Must be able to multitask.

Position Requirements (Skills/Abilities):

  • Communicate effectively at all levels (active listening), demonstrate the ability to analyze and resolve problems.
  • Must possess significant computer skills: Microsoft Excel, Word, Outlook with the ability to learn new software.
  • Excellent verbal and written communication skills, Attention to detail, Planning, Teamwork and Results oriented.
  • To perform this job successfully, the individual must be able to perform each specific responsibility satisfactorily or have the ability to learn with the required training (promptly)

Schedule: Monday thru Friday 9:00am -5:30 pm

We offer generous employee benefits which include:

• Health, dental, vision and life insurance
• Paid time off (including a birthday holiday!)
• 401k with generous employer match/Flexible Spending Account/Employment Assistance Program
• Resort Discounts nationwide



Daily Management Inc

Fort Lauderdale, FL
33326 USA



Posted date

12 days ago
View All Daily Management Inc Jobs

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