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Technology Operations Manager / Director

Dahl Consulting Hopkins, MN
  • Expired: 18 days ago. Applications are no longer accepted.

Dahl Consulting is partnering with a leading Financial Services Company to hire a Technology Operations Manager.
The Technology Operations Manager will lead the strategic direction of Technology operations. This hands-on role will interact across multiple business areas and is responsible for planning, directing, designing and managing infrastructure, while simultaneously managing the team responsible for maintaining the infrastructure. This includes developing, upgrading, maintaining, supporting, and optimizing key functional areas, particularly network infrastructure, server infrastructure, end user computing and the service desk. The Infrastructure Manager will be expected to work closely with the Data, DevOps and Information Security teams to ensure technology initiatives are fully supported from an infrastructure perspective.
Principal Accountabilities
• Ensure that our platform is always available, performs well and is secure
• Support, monitor, maintain and improve our infrastructure and the live running of our applications
• Manage the upgrade and patching processes of our systems whilst maintaining service to end users
• Create automated infrastructure and environments to support our desktop, mobile and server platforms and applications
• Automate wherever sensible using appropriate automation technologies (Terraform, Ansible) to ensure all our environments (dev, staging, uat and prod) are controlled and consistent
• Implement DevOps technologies and processes, e.g: CI/CD, infrastructure as code, metrics, monitoring, etc., working with the DevOps team as necessary
• Manage control and deployment of all end user computing infrastructure
• Manage end user accounts, permissions, access rights, and storage allocations in accordance with best-practices regarding privacy, security, and regulatory compliance
• Perform and test routine system backups and restores.
• Analyze system, server, application, network, and input/output device performance.
• Recommend, schedule, and perform software and hardware improvements, upgrades, patches, reconfigurations, and/or purchases.
• Conduct research on emerging products, services, protocols, and standards in support of systems software procurement and development efforts.
• Assist with the planning and deployment of infrastructure security measures.
• Manage and set priorities for the design, maintenance, development, and evaluation of all infrastructure systems, including LANs, WANs, Internet, intranet, security, wireless implementations, and so on.
• Aid in the selection, engagement, and management of third-party vendors to secure infrastructure-specific products and services.
• Work with the Data team to ensure the integrity and security of enterprise data on host computers, multiple databases, and during data transfer in accordance to business needs and industry best-practices regarding privacy, security, and regulatory compliance.
• Provide direction to and management of the Service Desk & End User Experience/User Productivity function, ensuring a high level of service delivery to employees.
• Provide direction to and management of the Technology Operations team
• Manage the on-call and out-of-hours rotation and participate, when necessary
• Create and implement designs to deliver against strategy and tactical business requirements
Qualifications:
Required
• Bachelor’s degree in Computer Science, and/or equivalent experience
• 8+ years related experience
• Extensive experience with a broad range of AWS services
• Extensive experience with Microsoft - Windows desktop/server O/S and Azure IaaS / PaaS / SaaS models
• Extensive experience in deployment, maintenance and support of enterprise services or applications into Azure
• Extensive experience of networks, security, load balancers, DNS and other infrastructure components and their application to cloud (AWS/Azure) environments
• Strong knowledge of cloud security models and best practices
• Strong knowledge of best practices and technology operations in an “always-up, always-available” service
• Strong background in ‘Infrastructure as Code’ technologies
• Experience with automation/configuration management using toolsets
• Experience with building, changing, and versioning infrastructure using toolsets such Terraform or equivalent
• Knowledge of modern CI/CD methods and approaches
Personal Attributes
• Strong organization skills and keen attention to detail
• Excellent written and oral communication skills with ability to communicate effectively with technical and non-technical staff
• Demonstrated leadership and personnel/project management skills
• Proven analytical and problem-solving abilities
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Highly self-motivated and directed and content to work both individually and on team projects.
• Strong customer service orientation
Preferred
• Industry certifications in DevOps/AWS/Azure
• Master’s degree in related field
• Experience working within and/or exposure to financial services businesses

Contact mary@dahlconsulting.com to learn more!

Dahl Consulting

Why Work Here?

We place the right people in the right seats at the right time.

Job hunting is intimidating. Our mission is to use our expertise and employer connections to land job searchers the roles they seek quickly and painlessly. Utilizing the vast network of trusted client companies we’ve built over more than two decades, our recruiters work one-on-one with candidates to provide excellent personal service in pursuit of an employment offer. We hope you will turn to DAHL for your employment needs at every stage of your life and career. Our core business is sourcing, qualifying and matching skilled talent for the right roles. We have an excellent team of experienced and friendly recruiters who share the same passion for building long-term, sustainable relationships with our clients, consultants and candidates. We understand speed-to-market is critical within our industry, and can compete with the best of them... We know this because we are among the best of them! DAHL specializes in workforce process management, vendor management services, as well as sourcing and staffing services. Our workforce solutions and programs ensure the companies we partner with have the right people, the right process, and the right relationships, all at the right cost. DAHL’s size and service offerings enable us the flexibility to provide simple and affordable solutions adaptable to any enterprise’s current program, as well as future growth. Visit www.dahlconsulting.com for more information.

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Hopkins, MN
USA

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