Service Coordinator

Do you have a positive and professional attitude with strong customer service skills? Dahl Consulting is currently partnering with a leading company in the lighting solutions industry. We work one-on-one with great candidates to help connect them with local employment opportunities. This company is hiring a Service Coordinator for a permanent position! Interested? Get more details below!

• Work Hours: Monday - Friday, 8am - 5pm
• Salary Range: $55,000-$60,000
• Worksite Location: Plymouth, MN (this position is 100% on-site)

Service Coordinator Job Description
The Service Coordinator position is responsible for managing a breadth of the service activities including small scope projects, warranty management and administration, planned/ route maintenance, and on-demand maintenance requests.  The Service Coordinator works directly with customers, vendors and Labor Partners (lighting techs and electricians) and closely collaborates with the Logistics, Procurement, Project Management and Finance teams.

What you’ll do as the Service Coordinator:

• Manage customers’ service work orders from start to finish including set up, tracking, material ordering, partner management, warranty management, closeout, and invoicing
• Manage customers’ small projects from start to finish by using systems, software, and project management best practices to execute timely delivery of service needs
• Maintain good relationships with customers by providing best in class customer service and ensure all service requirements are met
• Manage emergency work orders, off-hours, and overnight project management, on an on-going basis in a rotational on-call system
• Work with and schedule Labor Partners for service and warranty work
• Hold internal and external partners accountable to scopes, budgets, and timelines
• Evaluate the quality of service, identify areas of improvements, and communicate to internal stakeholders
• Collaborate with internal stakeholders to ensure consistency in project and service quality
• Develop and implement ideas for department improvement
• Manage data and status update reporting (Oracle, SmartSheet, Sales Force & customer portals)
• Become a subject matter expert in relevant areas to support service efforts

What you will bring to the role as a Service Coordinator:

• Bachelor’s degree or equivalent experience
• 1-3+ years of customer service experience
• Experience communicating with vendors and customers
• Experience Preferred/Other Qualifications:
• Excellent interpersonal skills, written/verbal communication with both internal and external stakeholders
• Very fluent and efficient with Excel and working with numbers; classes or certifications are a strong plus
• Excellent critical thinking and problem-solving skills
• Accommodating, flexible, and able to respond to last minute requests
• Experience with Windows, Microsoft Office (Word, PowerPoint, etc.)
• Experience communicating with vendors and customers
• Ability to multitask, transition and keep multiple projects/tasks separated and organized
• Ability to work independently and as a part of a team
• Detail-oriented