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Customer Service Representative- Surgical Support

Dahl Consulting Minneapolis, MN
  • Posted: 10 days ago
  • Contractor
  • Benefits: Medical, Life Insurance, 401k, Dental

CUSTOMER SERVICE SUPPORT REP

ENTICING TEMP-TO-HIRE OPPORTUNITY!

Surgical Customer Service Support Rep

Major Areas of Accountability:

  • Outbound collection calls for Purchase Orders
  • Coordinates field inventory audits consignment stock.
  • Process sales orders and direct delivery receipts (DDR).
  • Answers inbound phone calls, emails or faxes from surgical customers.
  • Issues return authorizations.
  • Research orders and other actions to troubleshoot and resolve problems.
  • Ability to work independently and with a team.
  • Responsible for data quality, including self-audit of work.

Essential Qualifications:

  • Associates degree (A.A.) required and/or Bachelor's degree (B.A.) preferred; or 2+ years call center/customers service experience; or equivalent combination of education and experience.
  • Ability to read and write instructions, short correspondence, and memos.
  • Intermediate knowledge of MS Word and an e-mail system such as Lotus Notes or Outlook.
  • Intermediate knowledge of MS Excel, PowerPoint, and Word.
  • Preferred experience with JDE and CRM.

Knowledge, Skills & Abilities

  • Excellent verbal and written communication as well as interpersonal skills, with an ability to influence others.
  • Highly structured approach with high attention to detail and proper documentation of all work.
  • Regularly utilize critical thinking and problem solving skills.
  • Must be patient, empathetic and passionate about identifying the correct solution and improving the end-user's quality of life (recognize that the end user/customer may be a CP employee).
  • Self-driven, goal-oriented.
  • Able to work well in cross-functional teams, independent yet a team player.
  • Maintain a professional demeanor with the internal and external customers.
  • Desire to deliver strong service results and working within a team environment are critical components of the position.
  • Capability to use company systems and information processes to answer, log, and follow up all inquiries and caller issues in accordance with established department procedures.

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Dahl Consulting

Why Work Here?

We place the right people in the right seats at the right time.

Job hunting is intimidating. Our mission is to use our expertise and employer connections to land job searchers the roles they seek quickly and painlessly. Utilizing the vast network of trusted client companies we’ve built over more than two decades, our recruiters work one-on-one with candidates to provide excellent personal service in pursuit of an employment offer. We hope you will turn to DAHL for your employment needs at every stage of your life and career. Our core business is sourcing, qualifying and matching skilled talent for the right roles. We have an excellent team of experienced and friendly recruiters who share the same passion for building long-term, sustainable relationships with our clients, consultants and candidates. We understand speed-to-market is critical within our industry, and can compete with the best of them... We know this because we are among the best of them! DAHL specializes in workforce process management, vendor management services, as well as sourcing and staffing services. Our workforce solutions and programs ensure the companies we partner with have the right people, the right process, and the right relationships, all at the right cost. DAHL’s size and service offerings enable us the flexibility to provide simple and affordable solutions adaptable to any enterprise’s current program, as well as future growth. Visit www.dahlconsulting.com for more information.

Address

Minneapolis, MN
USA

Website

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