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Customer Service Data Specialist

Dahl Consulting Eagan, MN

  • Benefits Offered Medical
  • Employment Type Contractor

Title: Customer Master Data Specialist
Location: Eagan MN

Duration: 3 months, potential to get extended/hired on

Pay: $19-$20/hr

The Customer Master Data team is responsible for the efficient and effective management of customer master data. The Customer Master Data Specialist handles all internal inbound requests for new accounts or updates to existing accounts in accordance with divisional policies to ensure the accuracy and quality of customer master data.

The hours for this position are 8:00am – 4:45pm, Monday – Friday.

Main Responsibilities
• Fast pace Inbound Call Center Setting
• Applies knowledge of divisional CMD policies to ensure high data quality of customer master data in Mainframe, SAP, JD Edwards or AS400 system environments.
• Establishes correct field rep and contract alignments to ensure rep receives proper sales credit and commission and customer receives proper pricing.
• Applies appropriate data cleansing tools to review and audit CMD data; researches potential duplicate records; ensures compliance with naming and address standards
• Utilizes the appropriate application tools and available resources to manage workload and complete assigned duties ensuring commitments are delivered on time.
• Creates and maintains individual plans/goals that reflect daily, weekly, monthly and yearly objectives. Actively strives to achieve goals/objectives.

Basic Qualifications
• High school diploma or equivalent
• 1-3 years experience in customer service or a business environment; additional education may be substituted in part

Preferred Qualifications
• Post secondary degree completed or in progress
• Excellent organizational and time management skills, with ability to manage multiple priorities and meet deadlines
• Proven analytical experience with high aptitude for research, analysis, and problem solving skills
• Customer service focused; ability to partner with internal/external contacts
• Proficient in Microsoft Office Suite: Excel, Word, and Outlook
• Strong attention to detail, with focus on data quality
• Strong verbal and written communication skills
• Experience with mainframe, SAP, JD Edwards or AS400
• Demonstrated initiative with ability to work both independently and with a team
• Ability to maintain a positive attitude and adapt to a changing environment

Dahl Consulting

Why Work Here?

We place the right people in the right seats at the right time.

Job hunting is intimidating. Our mission is to use our expertise and employer connections to land job searchers the roles they seek quickly and painlessly. Utilizing the vast network of trusted client companies we’ve built over more than two decades, our recruiters work one-on-one with candidates to provide excellent personal service in pursuit of an employment offer. We hope you will turn to DAHL for your employment needs at every stage of your life and career. Our core business is sourcing, qualifying and matching skilled talent for the right roles. We have an excellent team of experienced and friendly recruiters who share the same passion for building long-term, sustainable relationships with our clients, consultants and candidates. We understand speed-to-market is critical within our industry, and can compete with the best of them... We know this because we are among the best of them! DAHL specializes in workforce process management, vendor management services, as well as sourcing and staffing services. Our workforce solutions and programs ensure the companies we partner with have the right people, the right process, and the right relationships, all at the right cost. DAHL’s size and service offerings enable us the flexibility to provide simple and affordable solutions adaptable to any enterprise’s current program, as well as future growth. Visit www.dahlconsulting.com for more information.
Posted: 28 days ago