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Sr. Client Relations Specialist

DST Systems 02170, MA
  • Posted: October 17, 2019
  • Full-Time

The speed of technology. The influx of data. Shifting regulations. Increased customer expectations.
That's where you'll find DST, helping clients find opportunity in ever-changing and complex customer, business, and regulatory requirements. Mastering complexity is a constantly changing and evolving challenge - one that only a few people can embrace and thrive upon.

If you see your opportunity in complexity, then we are the right fit for you.

Job Description:
SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

The Client Relationship Representative is responsible for supporting the RS Provider client relationships in all aspects of their retirement business. They work directly with the executive Relationship Managers (RM) to ensure that mutually developed client strategic business plans are successfully executed. With a business owner approach, they are directly involved with improving client profitability, ensuring client retention and maintaining a high level of client satisfaction. They will keep their clients informed about RS product and service offerings, and assist in expanding client relationships. The CRR is responsible for managing the implementation of new products and services, through partnerships with other business units across the enterprise. In some instances, the CRR will serve as the primary contact for a provider client on all retirement related matters.

Functions Performed:
+ Maintain client relationship and day-to-day client communication
+ Review and present provider client reports and invoices
+ Represent client in enhancement reviews and present to client at the direction of the RM
+ Coordinate enhancements with RS Product and Project management
+ Communicate new products to clients
+ Lead client meetings and conference calls and organize attendees and agenda
+ Communicate and obtain client approval for year-end tax reporting packages
+ Resolve escalated client issues
+ Support Client Service Administrators

Location:
Quincy Massachusetts

DST is an equal opportunity employer and values a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without regard to age, race, color, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. For more information about Equal Opportunity in the Workplace please click here and here. DST is committed to working with and providing reasonable accommodation to job applicants with disabilities. If you are a qualified individual with a disability and need an accommodation or accessibility assistance to complete the online application, please contact us at PeopleCenter@dstsystems.com for assistance.
SS&C DST is a leading provider of specialized technology, strategic advisory, and business operations outsourcing to the financial and healthcare industries. Combining unmatched industry knowledge, critical infrastructure and service excellence, SS&C DST helps companies master complexity in the world's most demanding industries to ensure they continually stay ahead of and capitalize on ever-changing customer, business and regulatory requirements.

We work with companies in some of the world's most demanding industries where rapid shifts in consumer, regulatory, and technology trends are increasingly affecting how our clients do business. For them, keeping up in a landscape of constant change is becoming more and more complex. Through our technology, strategic advisory, and business improvement solutions we work with clients to help them stay ahead of and capitalize on customer, business, and regulatory change.

Mastering complexity is not an end-state. It's a constantly changing and evolving challenge - one that only a few people can embrace and thrive upon. If you see your opportunity in complexity, then we are the right fit for you.

DST Systems

Address

02170, MA
02170 USA

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