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Customer Service Respresentative

DRNS Software Solutions LLC Boca Raton, FL
  • Posted: over a month ago
  • Full-Time
  • Benefits: Vision, Medical, Dental

A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities ● Manage large amounts of incoming calls ● Identify and assess customers’ needs to achieve satisfaction ● Provide accurate, valid and complete information by using the right methods/tools ● Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. ● Follow communication procedures, guidelines and policies

Requirements ● Proven customer support experience or experience as a client service representative ● Strong phone contact handling skills and active listening ● Familiarity with CRM systems and practices ● Customer orientation and ability to adapt/respond to different types of characters ● Excellent communication and presentation skills ● Ability to multi-task, prioritize, and manage time effectively ● High school degree

DRNS Software Solutions LLC

Why Work Here?

Growth potential

Providerflow is a document and payment automation solution company. We are a leading provider of EMR/EHR integrated software solutions and professional services to the healthcare community. We offer solutions ranging from document management, medical records release to data/document conversions and migrations.

Address

951 Yamato Rd
Boca Raton, FL
33431 USA

Website

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