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Customer Service Specialist

DPSI
Mansfield, TX
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

New customers are joining faster than ever, and we’re looking to grow our Customer Support team to provide even more best-in-class service. 

The ideal candidate is a highly-motivated, empathetic individual who isn’t afraid to resolve customer issues of any shape or size. 

What you’ll do 

•    Document and resolve customer issues 

•    Collect data on customer issues and work with management to help detect trends. Your input will help shape client experiences and improve retention. 

•    Collaborate internally and with our vendor partners to facilitate a positive client order experience and resolve any issues with orders and returns. 

•    Work with our Account Managers to escalate and resolve recurring client issues and client pain points. 

•    Promote the voice of the customer internally, and pass feedback along that helps prevent and resolve customer issues with the platform. 

•    Become a service expert and use your expertise to educate users and elevate our client experience. Qualifications What you bring to the table 

•    An empathetic, customer-centric mindset - you make client problems your problems! 

•    The ability to represent Order and be the voice of the company while working with vendors or clients in a professional manner. 

•    Exceptional verbal and written communication skills. You’re able to take complex situations and concepts and explain them clearly to others. 

•    Excellent analytical and problem-solving skills. You’re naturally curious and apply creative thinking to solve problems. 

•    An ability to effectively prioritize, give and receive feedback, and work effectively as a team to solve client issues. 

•    A knack for quickly changing context, identifying and addressing new issues as they arise. Bonus points if you have 

•    1+ years of customer support or related experience, especially in e-commerce business or startup. 

•    Experience working with CRM and Helpdesk systems 

•    Experience working with Google Suite, Slack, or any cloud-based, or other online platforms. 

•    The ability to work efficiently and independently. 

DPSI

Address

7661 Rendon Bloodworth Rd.

Mansfield, TX
USA

Industry

Business