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Systems Engineer

DPR Solutions Inc
Vienna, VA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description




To serve as a technical subject matter expert for support of digital banking systems and Cloud enabled products, providing moderately complex operational support to the organization. Function as Systems Engineer who knows how hardware and software components fit together and integrate with Cloud-based resources and on-prem environments.

Ensure operational stability, efficiency, asset management, change control, performance management, metric development, security/risk, and integrity of systems. Provide operational support input related to application analysis, code review, design, and programming functions.


• Provide comprehensive day-to-day operational support

• Oversee and coordinate recovery operations in the event of operational failure

• Recommend, develop, and maintain complete and accurate documentation for supported environments

• Lead and coordinate availability and performance monitoring activities and execution of scheduled maintenance activities

Serve as a subject matter expert in the migration of on-premise applications into a cloud-based environments honed to multiple data-centers

• Provide technical support and troubleshooting

• Perform analysis of applications and enhancements for process improvement or re-engineering

• Coordinate, document and evaluate unit testing for software defects – Assist in Leading

• Ensure compliance with ISD standards, practices and processes

• Initiate and prioritize multiple activities for assigned support area for completion of functions

• Perform root cause analysis to identify and resolve recurring technical problems

• Coordinate integration of solutions with existing applications; identify and resolve existing and potential conflicts to ensure compatibility

• Perform engineering technology research, procurement, deployment, and configuration for new and modified systems

• Build and maintain effective relationships with team members, management, key stakeholders and/or external contacts (vendors, etc.)

• Perform other duties as assigned



• Bachelor’s degree in Information Technology, or related field, or the equivalent combination of education, training, and experience

Experience supporting hosted and/or Cloud solutions for applications that are used in digital banking, such as chat, email, marketing communications platforms, etc.

• Working knowledge of development and/or operations framework methodologies, including Information Technology Infrastructure Library (ITIL), Systems Development Life Cycle (SDLC), etc.

• Experience in Information Technology operations performance, reliability, and availability metrics

• Effective research, analytical, and problem solving skills

• Effective skill troubleshooting and resolving technical problems

• Effective skill presenting findings, conclusions, alternatives and information clearly and concisely

• Effective skill in producing desired results and achieving goals and objectives

• Effective skill exercising initiative and using good judgment to make sound decisions

• Effective organizational, planning and time management skills

• Experience in working with all levels of staff, management, stakeholders, vendors

• Effective skill interacting with staff, management, stakeholders and vendors diplomatically and tactfully

• Effective verbal and written communication skills

Effective database, word processing, spreadsheet, and presentation software skills

Strong awareness and participation in Change, Incident, and Problem Management, as well as solution specific Request Fulfillment and appropriate escalation as needed

• Strong familiarity with Vulnerability remediation, maintenance and patches on/off cycle; responsible for team's response, analysis and exceptions to InfoSec scans while adhering to patch vulnerability deployment standards

• Strong deployment and process automation skills, scripting background, familiarity with CI/CD tools, including test environment support and frequent release cycles

• Advanced experience with system support Events, Logging, Monitoring, Alerting and Escalation using tools like ServiceNow, Moogsoft, Splunk integrated with Azure Cloud


Desired Qualifications:

• Desired – Information Technology Infrastructure Library (ITIL) Certification

• Desired – Working knowledge of banking/financial industry standards and practices

• Desired – Working knowledge of products, services, programs, policies and procedures

• Desired - Background with applications such as Oracle RightNow, Salesforce Marketing Cloud, or other Marketing Automation Systems

DPR Solutions Inc


Vienna, VA



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