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Social Client Engagement Supervisor

DP+ Farmington, MI

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

The Social Client Engagement Supervisor is responsible for leading the paid and organic social media, content marketing, and paid search initiatives across high-touch client business. This role will act as a strategic partner, guiding the client with expert, experience-based marketing recommendations. He/she will work directly with client’s senior leadership to oversee the development and delivery of campaigns and strategy.

A demonstrated history of leading successful social media campaigns is critical, and a strong understanding of paid search and digital marketing is a must.

Responsibilities:

· Lead the management of strategy, projects and campaigns across internal team members and across departments (strategy, media, creative)

· Cultivate strong working relationships with client and internal departments

· Provide day-to-day management of assigned account(s) ensuring client campaigns, reports and projects are being progressed and delivered on time, on budget and to the highest standard

· Provide weekly status reports to clients for all initiatives

· Oversee weekly & monthly campaign reporting and analysis to client and appropriate stakeholders

· Work independently and with other departments to plan and execute effective marketing strategies

· Ownership and oversight of all account staffing and budgeting

· Work with clients and finance to ensure proper billing and agency payment

· Proactively identify new business building insights and opportunities

· Facilitate an integrated agency approach to ensure cohesive client service and provision of solutions

Requirements:

· BA/BS from four-year College or university

· 5+ years experience in relevant role

· Experience working on digital marketing campaigns is required – must include experience with paid & organic social media and paid search

· Strong client-facing background – solid presentation skills and excellent written and verbal skills

· Experience collaborating with internal agency teams including strategy, creative and production

· Knowledge of community management and analytics including and understanding how community dialogue/engagement is developed via social channels

· Experience aligning roles and responsibilities across interdisciplinary social marketing practice and departments

· Has a deep understanding of how brands and businesses should behave within social media including; LinkedIn, Twitter, Facebook and Instagram (Reddit, Twitch, Snapchat are a plus)

· Recognizes the role social media plays across the consumer journey

· Has thorough knowledge of digital, social, and content production processes and can supervise social and content writing, influencer programs, UGC, animation and video production

· Is familiar with marketing technology including Radian6, SproutSocial, Sprinkler, SEMrush

· Understands and articulates digital, social, and SEM business strategies

· Can contribute new insights to help move the business forward with an eye on testing, learning and optimizing

· Recognizes new revenue opportunities and works with clients and agency to effectively activate them

· Maintains a harmonious, collaborative and professional attitude and exhibits it daily

· High client satisfaction ratings. No major misunderstandings or problems exist between agency and client. As problems arise, they are proactively and satisfactorily dealt with in accordance with company policy.

· Adheres to and performs the duties and responsibilities itemized above

· Ability to take direction yet work independently

· Ability to multi task

· Excellent Microsoft Office Skills including: Word, Excel, PowerPoint and Outlook

Company Description
We change opinions, perspectives, outcomes and how people experience brands. It’s never change for the sake of change. It’s for results. Impact. Efficiency. And enduring connections. And in a post-advertising, experiential and digital world, we’re creating positive change for our clients.

DP+

Why Work Here?
Voted "Coolest Places to Work" 5 Years in a ROW!

We change opinions, perspectives, outcomes and how people experience brands. It’s never change for the sake of change. It’s for results. Impact. Efficiency. And enduring connections. And in a post-advertising, experiential and digital world, we’re creating positive change for our clients.

Address

Farmington, MI
48331 USA

Industry

Business

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