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Health Insurance Call-center Customer Service Representative

DLS Insurance Group Miami ,FL
  • Expired: May 29, 2020. Applications are no longer accepted.

Job Information

Industry Insurance Work Experience 1-3 years Salary $13 + commissions City Miami State/Province Florida Zip/Postal Code 33172

Job Description


DLS Insurance Group is an entrepreneurial health insurance firm that provides health and life insurance to more than 20,000 beneficiaries throughout S. Florida. An agency partnership, specializing in Affordable Care Act and Medicare Policies. We are a family owned and operated organization with strong industry ties, an entrepreneurial mindset (evident in our driven attitude), and an innovative approach to business. Our network of carriers include several of the “big 5” and other premier partners.
We ethically and responsibly solicit, write and bind policies in the health and life insurance industries, improving the health and financial well-being of individuals, through innovative, progressive, consumer-centered supports.

DLS Insurance Group prides itself on values of Trustworthiness—supporting the health and financial security of our clients; Maturity—striving to provide access to policies most appropriate for our client’s needs; and Intelligence—utilizing tech savvy methods to advance our market presence.

Our team advocates for clients, fits them with optimal coverage, and expands the markets to those lacking coverage.

We aim to be the southeast region's agency of choice, excelling at providing viable payer options to consumers in an expansive customer-driven health and life insurance market.



  • Work efficiently in a high volume call center while maintaining a professional, polite manner.
  • Assist callers with coverage related questions; accurately interpret policy provisions for group and individual business.
  • Analyze customers inquiries and determine steps for resolution, interpret benefit information, and claims processing accuracy. Keep resource information up to date and organized.
  • Document calls in a clear and consistent manner in computer system.
  • Conduct appropriate research and follow-up for prompt resolution of disputed claims.
  • Relay information to appropriate departments and personnel using established communication channels and procedures.
  • As needed, make outbound calls to members dependent upon current outreach campaign.
    Supporting Responsibilities:
  • Meet department and company performance and attendance expectations.
  • Follow the DLS privacy policy and HIPAA laws and regulations concerning confidentiality and security of protected health information.
  • Perform other duties as assigned.

  • Requirements


    Work Experience:

    ·One year medical insurance, other healthcare related field or call center experience required.

    Education, Certificates, Licenses:

    ·High School Diploma or equivalent required.

    ·Associates or Bachelor's Degree highly desired.


  • Understand insurance and medical terminology.
  • Proficient computer skills, typing, and 10-key required. Medical terminology.
  • Sales experience and/or background in medical claims or case management processes desirable
  • Bilingual in English and Spanish -- ability to read, write and speak both languages without limitation or assistance.
  • Call center experience
  • Healthcare experience
  • Competencies

    Our Values:

  • Building Customer Loyalty
  • Building Strategic Work Relationships
  • Continuous Improvement
  • Adaptability
  • Building Trust
  • Work Standards
  • Contributing to Team Success
  • Planning and Organizing
  • We are committed to doing the right thing.
  • We are one team working toward a common goal.
  • We are each responsible for our customer's experience.
  • We practice open communication at all levels of the company to foster individual, team and company growth.
  • We actively participate in efforts to improve our many communities-internal and external.
  • We encourage creativity, innovation, continuous improvement and the pursuit of excellence.
  • Environment:
  • Work inside in a general office setting with ergonomically configured equipment. Travel is required approximately less than 5% of the time.
  • Physical Requirements:

    Stoop and bend. Sit and/or stand for extended periods of time while performing core job functions. Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English. Communicate clearly and effectively.


    This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at all times.

    DLS Insurance Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, sexual orientation, gender identity or age.


    $13/hour plus commissions

    DLS Insurance Group


    Miami, FL