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Collections Representative

DHX - DEPENDABLE HAWAIIAN EXPRESS, INC. Honolulu, HI
  • Posted: over a month ago
  • $20 to $22 Hourly
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

Primary Purpose of Job
Collects on past due accounts in a timely, orderly, and professional manner while following standardized collections procedures.

Major Job Accountabilities

· Responsible for collecting past due billings by minimizing losses in a goal-oriented environment using defined procedures.

· Contact customers via collection calls and correspondence regarding their accounts.

· Assists customers with collections-related issues which include but is not limited to: account reviews, bill dispute resolutions, account reconciliations, and account settlements.

· Applies knowledge of the company products and services, policies, procedures, and collections system when communicating with delinquent customers to properly evaluate and analyze account information to bring the account current.

· Documents communications and collection efforts timely, accurately, and succinctly.

· Identifies issues attributing to account delinquency and can escalate matters when necessary.

· Provides superior customer service professionally and fairly.

Education Requirements

High School Graduate or College units (highly preferred)


Experience Required

· One (1) year commercial collections experience preferably in the freight industry, or

· Two (2) years Customer Service &/or Call Center experience

Required Skills or Training

· Strong verbal and written communication skills.

· Strong negotiation skills to deal with customers in adversarial situations.

· Must be able to resolve problems using sound judgment.

· Must be goal-oriented with strong attention to detail.

· Able to prioritize and manage multiple responsibilities while working in a high volume, fast-paced environment.

· Proficient with using computers and utilizing various programs to perform research.

· MS Excel work experience

· Commitment to excellent customer service.

DHX - DEPENDABLE HAWAIIAN EXPRESS, INC.

Why Work Here?

Employees are considered our extended family. We believe happy employees = happy customers!

Since DHX-Dependable Hawaiian Express started its business in 1980; it has earned a reputation of being the most respected ocean/sea provider to/from Hawaii and Guam. Our success and growth are due to the leadership and employees, who we value and consider part of our extended family. We understand the employee experience and its relation to superior customer service and consider our employees our best assets.

Address

432 Pacific Street Honolulu, Hawaii 96817
Honolulu, HI
USA

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