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Customer Success Representative

DHM Industries, Inc. West Jordan, UT

  • Posted: over a month ago
  • $18 to $20 Hourly
  • Full-Time
  • Benefits: 401k, medical,
Job Description

Seeking Customer Success Representatives to Join Our Team!

Whoever said all customer support positions are the same hasn't met the team at Principle Funding Group!

We go above and beyond to ensure our customers receive the time, dedication, and quality level of service they deserve.

Are you passionate about customer care? Then maybe it's time to consider a career in Customer Success!

Principle Funding Group is one of the nation's leading hard money lenders and providers of proven turn-key real estate investment systems. We care about our customers and realize the value that the people on our team provide in helping us accomplish our mission and vision. It’s because of our drive to provide outstanding service that we’ve decided it’s time for us to welcome new team members to the family!

Take a look at the description below. We'd love to hear from you if you feel that you're a fit for the position of Customer Success Representative.

Job purpose

Customer Success Representatives are responsible for taking inbound calls, placing outbound calls, and answering emails to ensure customers receive an outstanding level of service.

Duties and responsibilities

Customer Service

* Receives inbound calls

o Determines the customer’s need and quickly and efficiently provides a resolution

o Educates customers who are interested in learning more about the program and sets clear expectations for a successful experience

o Educates customers on additional services offered

* Places outbound calls

o Reviews customer’s inputs on loan applications to ensure accuracy

o Discusses preliminary loan viability

o Sets expectations for customers regarding next steps

* Responds to emails timely and effectively

Technical Skills

* Demonstrates exceptional computer savvy

Communication Skills

* Excellent written and verbal communication skills

* Exhibits a strong phone presence

* Demonstrates the ability to remain energetic, optimistic, and enthusiastic at all times

Qualifications

Required Qualifications

* 1+ years of experience in a CSR/collections role

* High school diploma or GED equivalent

* Proficiency in MS Office

Preferred Qualifications

* Comprehension of mortgage lending terms

* Experience working with banking software

We do use phone, chat, and email as effective forms of communication. Multitasking is a must.

You'll be in office 8.5 hour each day and take a 30 minute unpaid lunch for a total of 8 hours of work daily. We also offer two paid 10 minute breaks. As you'll be working a set schedule on the phone (and customers will be eager to chat with you each day), tardiness won't work in this role - if you generally run late, this may not be the opportunity for you.

Additionally, we will train you the in's and out's of hard money lending and there is GREAT potential for promotion into a Loan Advisor role for outstanding performance.

We are a fun-loving group of dedicated hard workers. We always seek positive, upbeat team members to join our ranks. Curmudgeons need not apply.

Company Description
DHM Industries, Inc. is a real estate investment company that has been in business for more than ten years. We service our customers by teaching them how to find the right rehab properties, secure funding, complete construction, and resell for a profit.

DHM Industries, Inc.

Why Work Here?
Awesome CEO, great company culture, amazing team!

DHM Industries, Inc. is a real estate investment company that has been in business for more than ten years. We service our customers by teaching them how to find the right rehab properties, secure funding, complete construction, and resell for a profit.

Address

8846 S. Redwood Road

West Jordan, UT
84088 USA

Industry

Business

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