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eCommerce Customer Service Associate

DG Casa Los Angeles, CA
  • Expired: 8 days ago. Applications are no longer accepted.

Position Title: eCommerce Customer Service Associate

Founded in 2008, DG Casa is a fast-growing provider of home furnishings specialized in online retail, located in the LA Arts District, downtown Los Angeles. We are a small team of hard-working individuals that love to multitask, touching different areas of the business. If you are tired of being pigeonholed in a specific role this opportunity is perfect for you! You will get to see and learn about different functional areas and truly make an impact on our growth.

Responsibilities:

· Provide high level support to answer customer inquiries, track packages, and process orders and parts replacement for all online sale channels such as Amazon, Wayfair, etc.

· Actively identify and resolve customer satisfaction issues.

· Create and manage product listings to ensure product content is up to date.

· Communicate and work effectively with other team members on sales, logistics, operations, marketing, reporting, etc.

Qualifications:

· Ability to pay attention to detail, multi-task, and communicate professionally with clients via email and phone.

· Ability to work with a flexible schedule that might include some evenings and weekends.

· Be a team player and be able to work under pressure and meet target deadlines.

· Be creative, motivated, a fast learner and a problem solver.

Experience:

· Experience with or eagerness to learn administrative vendor duties in online marketplaces including Amazon, Wayfair, Overstock, Walmart, and social media platforms.

· Customer service experience: 1 year (Preferred)

· Experience with Trello, Xsellco, NetSuite (Preferred)

· Experience with Microsoft Word and Excel

Education:

· Minimum high school diploma.

DG Casa

Why Work Here?

We are a small team of hard-working individuals that love to multitask, touching different areas of the business.

Address

Los Angeles, CA
90021 USA