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Customer Service Representative

DFT Communications Fredonia, NY

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

 

We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information.

Responsibilities:

  • Quality Assurance calls to include installation, trouble tickets and winbacks
  • Handle customer inquiries and complaints
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Assist in taking customer service calls
  • Taking customer payments
  • Develop and maintain a knowledge base of the evolving products and services
  • Other duties as assigned

Qualifications:

  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Dependable
  • Excellent written and verbal communication skills

DFT Communications

Address

40 Temple Street Fredonia

Fredonia, NY
USA
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