Skip to Main Content
← Back to Jobs

Customer Service Agent

DFO Global Performance Commerce Langley, BC
  • Posted: over a month ago
  • Full-Time
  • Benefits: Vision, Medical, Dental

About DFO Global Performance Commerce

DFO Global Performance Commerce is a rapidly expanding online performance marketing and technology organization. Through our subsidiaries eManage we build e-commerce fin-tech along with the most successful and innovative advertising launch on the net for consumer products.

We combine expert marketing with technology, machine learning and AI. We want amazing people to help us with our continued global growth.

DFO Global Performance Commerce is a global agency, with offices in Canada, United States, Netherlands, Hong Kong, Brazil and the Philippines. If you love either technology or marketing join us.

We are looking for a Customer Service Agent to work from our Langley, BC location.

As a Customer Service Agent You Get To:

  • Be the face of our company and handle incoming emails from our customers
  • Assist customers with placing orders
  • Assist with returned products and goods in our facility
  • Enter caller information into work order system
  • De-escalate emails while delivering difficult messages to customers in a way that creates a positive customer experience
  • Be involved with all aspects of customer service, including solving problems, answering questions and working with customers to ensure fantastic service
  • Work on a team that thinks timeliness and punctuality are very important
  • Work with people that are just as passionate as you are about taking care of our customers
  • Advise and sell other products to customers
  • Confirm orders that are made to defeat fraud
  • Assist other areas of operations as requested by manager
  • Work with a computer
  • Be rewarded for hard work and diligence with bonuses, growth opportunities, and recognition

Our Ideal Candidate will have:

  • Experience in customer service, customer support or working in a call center
  • Good understanding and command of English a must (we operate in English!)
  • Must have basic computer skills/typing ability
  • Excellent verbal and written communication skills
  • Aptitude to quickly learn and navigate new technology systems and applications
  • Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers
  • The ability to work in a fast-paced environment while being organized and using your time efficiently
  • Be empathetic to customer concerns and display sincere desire to find a resolution
  • The ability to actively listen and communicate with our customers and our teams across the globe
  • Be able to multi-task and provide explanations in simple terms

Why work at DFO Global Performance Commerce?

  • Exciting and diverse team, spread all around the world!
  • Fast growing eCommerce power house; over 2x growth in 2018 alone
  • Early technological adopters
  • Education subsidy after 1 year of employment
  • Casual work environment
  • Reputation in the advertising space for being professional, innovative, and disruptive
  • Flexible hours

Our company places a premium on excellence, communication, teamwork, integrity, and fun. If these values are important to you and you meet the qualifications above we would like to hear from you!

Please apply with your cover letter and resume.

DFO Global Performance Commerce

Why Work Here?

Exciting and diverse team, spread all around the world! Fast growing agency, early technological adopters, great benefits

DFO Global Performance Commerce is a rapidly expanding online performance marketing and technology organization. We build e-commerce fin-tech along with the most successful and innovative advertising launch on the net for consumer products. We combine expert marketing with technology, machine learning and AI. We want amazing people to help us with our continued global growth. DFO Global Performance Commerce is a global agency, with offices in Vancouver, Toronto, New York, San Diego, The Hague, Manila, Hong Kong, Vietnam, Brazil and Australia. If you love either technology or marketing join us.

Address

20689 Fraser Hwy, Langley, BC V3A 4G4
Langley, BC
CAN

Website

What email should the hiring manager reach you at?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

What email should we contact you at once we get salary info from the hiring manager?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

Our qualification feature is only available to registered members - what email address would you like for us to keep on file?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.