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Customer Service Agent

DFO Global Performance Commerce Langley, BC
  • Expired: 27 days ago. Applications are no longer accepted.

ABOUT US:

DFO Global Performance Commerce is on a mission to deliver superior eCommerce software, marketing and products to make the world a better place. To accomplish this DFO needs people that love:

  • Performance marketing
  • Technology
  • eCommerce
  • People and the world

DFO is global in operations, culture and language with offices in New York, San Diego, Toronto, Vancouver, Mexico City, Sao Paulo, The Hague, Amsterdam, Hong Kong, Ho Chi Minh (Saigon), Manila and Brisbane.

YOUR RESPONSIBILITIES:

  • Be the face of our company and handle incoming emails from our customers
  • Assist customers with placing orders
  • Assist with returned products and goods in our facility
  • Enter caller information into work order system
  • De-escalate emails while delivering difficult messages to customers in a way that creates a positive customer experience
  • Be involved with all aspects of customer service, including solving problems, answering questions and working with customers to ensure fantastic service
  • Work on a team that thinks timeliness and punctuality are very important
  • Work with people that are just as passionate as you are about taking care of our customers
  • Advise and sell other products to customers
  • Confirm orders that are made to defeat fraud
  • Assist other areas of operations as requested by manager
  • Work with a computer
  • Be rewarded for hard work and diligence with bonuses, growth opportunities, and recognition

YOUR SKILLS:

  • Experience in customer service, customer support or working in a call center
  • Good understanding and command of English a must (we operate in English!)
  • Must have basic computer skills/typing ability
  • Excellent verbal and written communication skills
  • Aptitude to quickly learn and navigate new technology systems and applications
  • Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers
  • The ability to work in a fast-paced environment while being organized and using your time efficiently
  • Be empathetic to customer concerns and display sincere desire to find a resolution
  • The ability to actively listen and communicate with our customers and our teams across the globe
  • Be able to multi-task and provide explanations in simple terms

BENEFITS:

  • Attractive salary and benefits
  • Best hardware
  • Education Allowance
  • Premium medical insurance

DFO CULTURE:

  • Exciting and diverse team, all around the world!
  • Value given to ideas and opinions
  • Friendly coworkers!
  • Hosts of the Best Performance Marketing Party in the world
  • Valuers of innovation

HOW TO APPLY:

  • Please apply with your cover letter, and resume
  • Apply Now! If you love eCommerce join our mission!

DFO Global Performance Commerce

Why Work Here?

Exciting and diverse team, spread all around the world! Fast growing agency, early technological adopters, great benefits

DFO Global Performance Commerce is a rapidly expanding online performance marketing and technology organization. We build e-commerce fin-tech along with the most successful and innovative advertising launch on the net for consumer products. We combine expert marketing with technology, machine learning and AI. We want amazing people to help us with our continued global growth. DFO Global Performance Commerce is a global agency, with offices in Vancouver, Toronto, New York, San Diego, The Hague, Manila, Hong Kong, Vietnam, Brazil and Australia. If you love either technology or marketing join us.

Address

Langley, BC
CAN

Website