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Guest Service Agent

DEVASHREE LAKSHMI INCORPORATED Houston ,TX
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Assures highest possible level of visitor and guest satisfaction by providing superior customer service. Responsible for checking guests into and out of the hotel as well as answering phone calls and customer inquiries.

 

III. PRIMARY DUTIES AND ACCOUNTABILITIES % of Time Room Assignments, Changes, and Issues  Checks guests into and out of the hotel in an accurate, speedy, and courteous manner.  Efficiently handles all payments received whether they are cash, credit card, checks, or traveler’s checks. Balances/verifies all monetary transactions in the appropriate accounts.  Ensures that all hotel keys are distributed to the appropriate parties and that guest privacy is maintained.  Responsible for maintaining all documentation regarding room registration, changes, charges, credit card transactions, customer service and maintenance issues. 80%

 

(Essential) Guest Service  Offers guests assistance whenever possible.  Responsible for resolving escalated customer relations issues.  Answers inquiries pertaining to hotel policies and services.  Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel’s services and accommodations.  Responsible for positively representing and promoting the property.  Ensures systems and procedures are in place and followed for guest safety and security.

 

 

Ongoing Other Duties as Assigned  Ensures that the lobby and front desk area is clean, organized, visually appealing, and well stocked with all necessary supplies.  Properly compiles, completes, and distributes reports to all management and relevant staff.  Reports any maintenance, security, or safety issues to the appropriate staff

Company Description
We have been open for 30 years and we have been managing this hotel for 16 years and not planning on going anywhere else. We have staff with us as long as 16 years that are currently still working for us.

DEVASHREE LAKSHMI INCORPORATED

Why Work Here?

Newly renovated and looking for full time

We have been open for 30 years and we have been managing this hotel for 16 years and not planning on going anywhere else. We have staff with us as long as 16 years that are currently still working for us.

Address

22223 Highway 59 North
Houston, TX
USA