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Information Technology Specialist


  • Expired: over a month ago. Applications are no longer accepted.
Job Description


Who We Are

New Paradigm For Education (NPFE) is a non-profit Charter Management Organization (CMO) composed of educational practitioners, community advocates, and business leaders who have dedicated years of service to children. We specialize in maximizing student learning potential through proven education practices and managing all phases of school design, planning, and program implementation. NPFE is on a mission to ensure that all students in Detroit achieve at the highest levels, supporting educational transformation through increased student achievement, fiscal responsibility, and community support.


What You’ll Do

NPFE seeks a User Support Technician to be responsible for setting up, managing and troubleshooting the technology systems that our organization uses to maintain computer and software networks. The position will perform a variety of technical tasks relating to installation, diagnosis, repair and maintenance of all classroom technology, computer, and software components and applicants. The tasks will be expected to be performed with a high level of social and intrapersonal skills as demonstrated through communication, teamwork and collaboration. The position will report to the Director of Technology and Senior Systems Manager, and may occasionally oversee, as the lead person, the work of part-time support personnel and/or college IT interns.

Job Requirements

  • Bachelor's degree or higher.

  • 4-6 years related experience; or equivalent combination of education and experience.

  • Significant proven experience or completed formal training related to basic PC and Mac repair and network support.

  • Knowledge of the Google Suite and the Google Management System.

  • Proficiency of technical support using Zendesk ticketing.

  • Knowledge of PC and Mac operating systems, and Microsoft Office Applications.

  • Experience with cloud-based software like Uniflow for printing.

  • Experience with networking and internet connectivity.

  • Ability to quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures.

  • Ability to compile learnings into tutorials and guides for different users, including teachers and students.

  • Strong technical and analytical skills.

  • Strong communication skills and ability to remain calm and professional in all circumstances.

  • Excellent interpersonal skills to develop and maintain positive relationships with CMO staff and NPFE Back-Office Staff.

  • Comfortable working independently, with experience working in a team environment.

  • Ability to analyze and interpret technical manuals and procedural guides, and ability to clearly communicate information, both orally and in writing. 

  • Preferred bilingual.

Duties & Responsibilities 

  • Respond to hardware problems, update system software, and track the data and communications used on the network.

  • Use diagnostic techniques to perform troubleshooting and repair procedures on inoperative and/or malfunctioning computers, equipment, and communication devices, and establish root causes.

  • Perform basic troubleshooting and analysis procedures to identify and correct network access and connectivity related problems.

  • Setup and configure computer-based technology resources using established industry and district protocols.

  • Build and assemble computers from appropriate parts and components, and configure local machine operating systems using appropriate domain requirements and network options.

  • Provide on-site support for students, teachers, leaders, and school buildings to both proactively and reactively address day-to-day technology issues

  • Be able to perform physical duties associated with the delivery and relocation of technology equipment, including maintaining the appropriate inventory documentation.

  • Record interactions with all users and utilize the ticketing system (currently Zendesk).

  • Be able to successfully fulfill work order requests in a timely and appropriate manner.

  • Develop job-related planning goals and project task lists, and prioritize job requirements with a minimum of supervision.

  • Set up technology devices for new hires and monitor changes to specific access as needed.

  • Increase personal technical knowledge by reading manuals, keeping up-to-date on the latest updates in the field, speaking with vendor companies, and participating in conferences and external trainings when possible.

  • Collaborate with the Technology Team for project management,  system improvements and upgrades.

  • Collaborate with the school leader to establish goals and objectives for improvements and training for the school’s staff.

  • Other ancillary duties as assigned or needed.

The Individual 

While there is no single formula for a great Informational Technology Specialist, our strongest team members do have a few characteristics in common. They are highly motivated and driven by results, extremely organized with an ability to balance deadlines and multiple workstreams, flexible and adaptable to ever changing organizational needs and work demands, and hold strong written, verbal and bookkeeping skills. Above all, they possess an enduring belief in the endless potential of all scholars and are committed to going “above and beyond” in the name of student success.

If this sounds like you, apply TODAY to join the NPFE team! 



Detroit, MI
48207 USA