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Client Relationship Associate

DESIGN+BUILD
Portland, OR
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Client Relations Associate

Reports To:  Director of Client Partnerships (CDP)

Position Purpose:  To close opportunities generated by business development by consulting and guiding clients down the path to contract, working with technical and design teams.  

Key Challenges:  DESIGN+BUILD is a rapidly expanding organization that fosters and cultivates a culture of innovation and creativity to set itself apart from its competitors. As DESIGN+BUILD continues its growth trajectory there is an increased focus on ensuring that the business continues to nurture and grow meaningful connections with its clients, partners, and each other.

Contending with competitor associates and getting clients to sign is an ongoing challenge for this position and as such, it will be important for the Clients Relations to build up an understanding of assigned prospects and opportunities and know the best way to approach them.

Client Relations is responsible to demonstrate competence in key performance areas which include question and consultation-based selling, and broad knowledge of our services including architectural and construction principles and workplace strategy and design.

In addition to working very closely with the Business Development team, Client Relations is responsible to coordinate with Design, Estimating, and Construction departments to ensure client timelines and needs are met pre-signing.  Client Relations is expected to work with the Director of Client Partnerships to develop sales strategies for each opportunity and see them through.

The successful incumbent will need to be proactive, self-driven, and competent in managing their time effectively coupled with the ability to understand the customer's high-level objectives, and decision-making processes and know when to escalate opportunities to the leadership to ensure they are capitalized on.

Key Deliverables:

  • Signed contracts per path to contract
  • Streamlining Client communication

Role Responsibilities & Key Deliverables

  • Forensic follow-up - Every opportunity is forensically followed up internally and externally.
  • Client communications - Clearly defined team deliverables that are aligned with the Client’s expectations
  • Develop project strategies with Design & Management - Every project has a path to contract and strategy
  • Attend weekly sales meeting - Updated projections with DCP
  • Weekly sales report - On DCP desk by 3 PM every Friday
  • Direct customer communications to the responsible persons - Customers have clear lines of communication 
  • Meet the project team and send out a meeting agenda before every project meeting- Every Client meeting has an agenda.
  • Take meeting minutes and circulate with presentation mark-ups as a follow-up - Notes are sent out within 12 of meeting ends.
  • Drafting contracts including test fit, project proposal, and construction contracts -Contracts are sent out on time and consistent with DESIGN+BUILD branding.
  • Attend pass-off meeting with the project team at construction contract - Construction teams are aware of Client goals and personalities.

Base salary with performance based incentives. 

Company Description
DESIGN+BUILD is a local team of individuals brought together by an intrinsic desire to buck the status quo. We believe design influences human behavior, and workspace design is an imperative tool to engage, empower and inspire people to do their best work

DESIGN+BUILD

Address

1300 SW 5th #1201

Portland, OR
USA

Industry

Business