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French/English Bilingual Customer Service Position

DELTA MILLENNIUM INC Hillsborough, NJ
  • Posted: over a month ago
  • $13 to $16 Hourly
  • Full-Time

Customer service center in Hillsborough is looking for representatives to provide professional, high-quality, “best-in-class” customer service.

We are looking for customer service reps just like you.

When you join us as a customer service representative, you will have the opportunity to make a difference in the life of customers. You will listen to, talk with and problem solve the issues of concerned customers.

What You’ll Do:

  • Work on various support channels such as inbound calls, outbound calls, emails, live chats and other forms of communication to address the needs of our clients’ customers.
  • Help facilitate, analyze and resolve (i.e., troubleshoot) customer issues following knowledge from provided products and training (full training is provided)
  • Provide brand specific support based on each individual interaction
  • Follow up on questions/issues to resolve concerns in an accurate and timely manner.
  • Provide solutions, recommendations and product information with a sense of urgency, positivity and empathy.
  • Training provided

Qualifications

  • BILINGUAL REQUIRED (Spoken/Written) in FRENCH & ENGLISH
  • Strong desire and passion to help people.
  • Excellent interpersonal, verbal and written communication skills. This is utilized and applied daily.
  • Ability to build relationships with clients, consumers and coworkers.
  • Strong organization and time management skills.
  • Comfortable working with current customer electronics such as televisions, tablets, cell phone, mobile apps, photo frames, etc.)

Experience recommended:

  • Previous work experience in customer service, high call volume, training, or member retention.
  • Data entry into a computer based CRM program.
  • Ability to quickly learn products and product knowledge, work on a PC and navigate a Windows environment.
  • Beginner to Intermediate knowledge and use of Microsoft Word, Excel, PowerPoint and Outlook.
  • Polished phone demeanor, tone and etiquette is required.

Hours:

  • Our office is open 6 days a week (Monday to Saturday) from 9 AM to 7 PM.
  • Some flexible scheduling is available, but strong candidates must be able to work until at least 7 PM some days.

Job Type: Full-time

DELTA MILLENNIUM INC

Why Work Here?

Room for Growth, no Cold Calls.

Our company provides service to all types of consumers from novice computer users who have limited experience to advanced users who require help with multi layered applications. Various product categories are supported including film cameras, digital cameras, digital photo frames, MP3 players, personal media players, LCD TV’s, monitors and set top boxes. Associated software packages are supported both through the main call center and augmented through direct support by the software providers.

Address

216 Route 200, Hillsborough NJ 08844
Hillsborough, NJ
USA

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