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Call Center Agent

DC Virtual Services Inc Jackson, TN

  • Salary $11 Hourly

Dc Virtual Services Inc in Jackson, TN is looking for one call center agent to join our team. Our ideal candidate is self-driven, punctual, and engaged.

Responsibilities

Responsibilities

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets


Qualifications

Requirements

  • Previous experience in a customer support role
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • High school degree


We are looking forward to hearing from you.

Available shifts and compensation: We have available shifts all days of the week. Compensation is $11.00/hour.

DC Virtual Services Inc

Address

Jackson, TN
38305 USA
Posted over a month ago