DC Primary Care Association (DCPCA) works to create healthier communities through advocacy and the development of the infrastructure to support a high quality, equitable, integrated health care system that gives every DC resident a fair shot at a full and healthy life.Job Description
POSITION TITLE: Health Center Operations Consultant
FLSA STATUS: Exempt
REPORTS TO: Director of Quality Improvement
DC Primary Care Association’s (DCPCA) member health centers provide comprehensive primary care to 1 in 4 Washington D.C. residents, reaching a total of over 1 million visits a year. DCPCA’s Quality Improvement (QI) team provides member health center staff with the training and tools to strengthen and improve access to care, operational excellence, and health outcomes. Our member health centers provide high-quality, efficient, comprehensive, affordable, culturally-competent medical, dental, and behavioral health care.
The Health Center Operations Specialist is part an innovative and growing department at DCPCA, supporting the improvement of clinical and patient outcomes through implementation of evidence-based services. The Health Center Operations Specialist provides trainings, technical assistance, and collaborates with other organizations to optimize clinical practice and improve quality performance.
DCPCA’s QI department supports health centers in providing high-quality care through technical assistance, face-to-face trainings, webinars, dissemination of resources and peer-to-peer connections. Our work is data-driven, evidence-based, and grounded in QI principles. We seek efficient and proven solutions to systemic healthcare obstacles for vulnerable populations. We leverage this knowledge to connect resources and best practices to health center staff and patients.
Our QI department provides training and technical assistance to health center administrative staff on a range of care topics. For this role, we are seeking someone with experience with primary care operations, specifically in the following areas:
- Emergency Preparedness (required)
- Finance & Billing (including coding and documentation)
- Patient Safety
- Workforce development (recruitment and retention of health care staff)
50% of this role’s time will be in support of emergency preparedness training and technical assistance. Emergency preparedness touches all aspects of operations, including patient safety, compliance, and workforce development.
The Health Center Operations Specialist will coordinate key QI activities and projects. We are looking for those with expertise and passion for several of the above topics, with interest in emergency preparedness being required. The ideal candidate brings a broad background of experience in healthcare or public health with direct experience with primary care settings. This talented professional has the ability to balance multiple priorities and creatively use available resources to drive transformation. Excellent training and meeting-facilitation skills are a must with the ability to build relationships with diverse stakeholders. This professional will possess a customer-service orientation, with enthusiasm for finding solutions and connecting resources in support of health center goals. We are seeking someone that thrives in a fast-paced environment and excels at finding solutions to complicated questions. This is a dynamic position with a high degree of independence and flexibility, allowing space for an entrepreneurial spirit to pursue their passions.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Provide Technical Support and Training to Health Centers
- Plan, coordinate, facilitate, and evaluate learning sessions/trainings for health center staff in collaboration with project partners including curriculum design, agenda setting, and trainer identification.
- Serve as a resource for members on key content areas – connecting health center staff with the tools and resources they need to reach their care goals.
- Provide technical assistance to member health centers around identified needs.
- Work intensively with health center teams participating in assigned projects to refine delivery system and implement best practice concepts.
- Design, develop, and implement member assessments around clinical performance and TA needs to identify opportunities for improvements and possible solutions.
- Lead in the coordination of health center Peer Groups, including planning meeting logistics, communicating with members, preparing content for meetings, and directing follow-up coordination.
- Work with local and national agencies, independent subject matter experts, and member clinics to identify best practices and evidence-based practices.
- Conduct research to expand the QI department’s subject matter expertise.
- Disseminate resources to health center staff and regional bodies in pursuit of project-specific goals.
- Prepare project reports, memos and maintain project records and statistical information.
- Support administration of program grants and deliverables including coordination of project activities, tracking deadlines, reporting activities, and convening the stakeholders needed to ensure that projects and products are of the highest quality.
- Attend relevant stakeholder and advisory meetings to support overall program implementation and evaluation.
- Other duties as assigned.
QUALIFICATIONS, KNOWLEDGE & SKILL REQUIRED:
Required qualifications and experience:
- Master’s degree or Bachelor’s degree in relevant field with 5 years of relevant work experience equivalent.
- Experience working with or in primary care settings/clinics.
- Knowledge of several subject matters of focus:
- Emergency Preparedness
- Finance & Billing
- Patient Safety
- Workforce development
- Excellent meeting-facilitation skills.
- Proven ability to teach others and conduct trainings for adult audiences.
- Excellent written and oral communication skills.
- Ability to work effectively with diverse teams as well as demonstrated awareness and value of cultural competence and special populations.
- Proven experience with project management, in particular demonstration of ability to organize various activities and goals, manage multiple projects simultaneously, plan strategically, and see projects through to completion.
- Strong relationship-building skills, with proven ability to develop effective relationships with diverse stakeholders (government, community, and business environments).
- Ability to work collaboratively with physicians, staff and external organizations.
- Team-player, ability to coordinate work collaboratively and resolve conflicts in a precise and timely manner.
- Effective analytical and problem-solving skills, with the ability to quickly gather information (quantitative and qualitative), identify trends, and propose solutions.
- High degree of proficiency with MS Office products, including Word, Excel, PowerPoint, and Outlook.
- Experience in or with a Federally Qualified Health Center (FQHC)
DCPCA/CCN offers competitive salary based on experience and skills of employees. Additionally, DCPCA provides a comprehensive benefits package that includes medical, dental, vision, 403b match, ancillary benefits, access to Flexible Spending Accounts, and generous leave benefits.
This position is primarily sedentary in the Washington DC office, often sitting or standing for long periods, along with lengthy periods on the computer. The ability and willingness to travel locally for regular and frequent meetings with stakeholder and clinical offices, as well as occasional overnight travel. The position may require some bending and lifting.
DCPCA is a fast-paced, high-energy organization with a very ambitious agenda and a highly motivated staff. This job will experience high work demands under tight timelines requiring a flexible and adaptable approach to daily challenges.
Please attach your resume and cover letter. Only competitive candidates will be contacted and invited to participate in the selection process. No phone calls please. Applications are accepted until the position is filled.