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System Administrator

DAS Health
Richmond, VA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Recognized as one of the fastest growing companies in Tampa Bay nine years in a row and on the Inc. 5000 list of top privately held companies in the country for the last nine years, DAS Health is seeking a full time hybrid (remote and onsite) System Administrator I located in or within driving distance to Richmond, VA.

Under the general supervision of the MSP Team Lead, the System Administrator I is responsible for providing proactive remote technical support to users in an efficient and accurate manner. The System Administrator I is DAS Health’s second line and responsible for taking on escalations from the Help Desk as well as maintaining internal Service Boards.

Job Duties Include:

  • Maintain and Work Tickets on the Backups Board
    • Troubleshoot Backup Failures
    • New Remote Installations / Reinstallations
    • Disk Space Cleanup
  • Maintain and Work Tickets on the IT Maintenance Board
    • Resolving Remote Server Alerts – Disk Space Cleanup and HDD Failures
    • Identifying Trends to Reduce Recurrence of Technical Issues
  • Maintain and Work Remote/Onsite Tickets on the IT Service Board
    • New User Creations
    • Troubleshoot PC Application and OS Issues
    • Remote PC Preps
    • Setup MFA with End Users
    • VPN Setup and Troubleshooting
    • Prep and Deliver Prepped PC’s to Clients
    • Prep and Deliver Networking Hardware (AP’s, Switches, Routers, etc.)
  • Maintain Assigned Tickets on Backups, IT Maintenance, and IT Service Boards
    • Placing all your assigned tickets on your ConnectWise calendar for a future Time/Date and never leaving tickets in a Past Due state.
    • Attaching, creating, and updating relevant configurations with necessary client asset information
    • Being attentive to all client correspondence and notifying them daily about new developments of their service request.
    • Working and managing your assigned tickets until resolved and acquiring help to resolve if needed (Team Supervisor and/or Sys Admin II Escalation)
    • Resolving tickets within 3 hours total worked time and before 15 days of age
  • Act as Help Desk’s first Escalation Point

Requirements:

  • 2-4 years of experience in Help Desk or IT support position
  • High School diploma or GED Equivalent
  • A+ and Network+ Certifications preferred
  • Proficient Networking Knowledge preferred
  • Proficiency in Windows Server
  • Knowledge of Cloud Based Server Environments (Azure, AWS, and WVD) preferred
  • Working knowledge of Microsoft 365 Email and Office Products
  • Working knowledge of Microsoft Windows
  • Knowledge of MacOS and Linux preferred
  • Efficient problem solving / troubleshooting skills
  • Energetic, pleasant and professional
  • Have good verbal and written communication skills
  • Attention to detail in all things, neat and organized
  • Strong time management skills to complete multiple concurrent tasks/tickets in a timely manner.

About DAS:

DAS Health is a leading provider of Health IT and management solutions and a trusted consultant to many physician groups, hospitals and healthcare systems across North America. For nearly two decades, DAS Health has been bridging the gap between regulatory compliance, business goals and personal service, empowering our clients to deliver more patient-centric care, protect their earnings and increase profitability.

We offer base salary plus discretionary bonus, paid holidays, paid sick and vacation days, healthcare and many other benefits, including a 3-week paid sabbatical for employees when they reach their 5-year anniversary! Advancement opportunities for those who demonstrate strong results and leadership qualities. Other positions currently available. If you think you fit our culture and can contribute to our client’s success, we want to hear from you!

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DAS Health

Address

Richmond, VA
USA

Industry

Technology

View all jobs at DAS Health