System Administrator I
DAS Health Baltimore, MD
- Expired: October 31, 2021. Applications are no longer accepted.
Recognized as one of the fastest growing companies in Tampa Bay nine years in a row and on the Inc. 5000 list of top privately held companies in the country for the last nine years, DAS Health is seeking a full time onsite System Administrator I located in or within driving distance to Baltimore, MD. Travel for this position is 20 - 25%.
Under the general supervision of the MSP Team Lead, the System Administrator I is responsible for providing proactive remote technical support to users in an efficient and accurate manner. The System Administrator I is DAS Health’s second line and responsible for taking on escalations from the Help Desk as well as maintaining internal Service Boards.
Job Duties Include:
Maintain and Work Tickets on the Backups Board
Troubleshoot Backup Failures
New Remote Installations / Reinstallations
Disk Space Cleanup
Maintain and Work Tickets on the IT Maintenance Board
Resolving Remote Server Alerts – Disk Space Cleanup and HDD Failures
Identifying Trends to Reduce Recurrence of Technical Issues
Maintain and Work Remote/Onsite Tickets on the IT Service Board
New User Creations
Troubleshoot PC Application and OS Issues
Remote PC Preps
Setup MFA with End Users
VPN Setup and Troubleshooting
Prep and Deliver Prepped PC’s to Clients
Prep and Deliver Networking Hardware (AP’s, Switches, Routers, etc.)
Maintain Assigned Tickets on Backups, IT Maintenance, and IT Service Boards
Placing all your assigned tickets on your ConnectWise calendar for a future Time/Date and never leaving tickets in a Past Due state.
Attaching, creating, and updating relevant configurations with necessary client asset information
Being attentive to all client correspondence and notifying them daily about new developments of their service request.
Working and managing your assigned tickets until resolved and acquiring help to resolve if needed (Team Supervisor and/or Sys Admin II Escalation)
Resolving tickets within 3 hours total worked time and before 15 days of age
Act as Help Desk’s first Escalation Point
2-4 years of experience in Help Desk or IT support position
High School diploma or GED Equivalent
A+ and Network+ Certifications preferred
Proficient Networking Knowledge preferred
Proficiency in Windows Server
Knowledge of Cloud Based Server Environments (Azure, AWS, and WVD) preferred
Working knowledge of Microsoft 365 Email and Office Products
Working knowledge of Microsoft Windows
Knowledge of MacOS and Linux preferred
Efficient problem solving / troubleshooting skills
Energetic, pleasant and professional
Have good verbal and written communication skills
Attention to detail in all things, neat and organized
Strong time management skills to complete multiple concurrent tasks/tickets in a timely manner.
DAS Health is a leading provider of Health IT and management solutions and a trusted consultant to many physician groups, hospitals and healthcare systems across North America. For nearly two decades, DAS Health has been bridging the gap between regulatory compliance, business goals and personal service, empowering our clients to deliver more patient-centric care, protect their earnings and increase profitability.
We offer base salary plus discretionary bonus, paid holidays, paid sick and vacation days, healthcare and many other benefits, including a 3-week paid sabbatical for employees when they reach their 5-year anniversary! Advancement opportunities for those who demonstrate strong results and leadership qualities. Other positions currently available. If you think you fit our culture and can contribute to our client’s success, we want to hear from you!
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