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IT Support Specialist

DAS Health San Francisco, CA

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Recognized as one of the fastest growing companies in Tampa Bay eight years in a row and on the Inc. 5000 list of top privately held companies in the country for the last six years, DAS Health is seeking a full time IT Support Specialist.

The IT Support Specialist is responsible for resolving customer reported issues relating to workstations, peripherals, on-premise and cloud hosted systems as well as perform software and hardware installations, configuration changes, workstation and server upgrades, routine maintenance, license tracking, and monitor customer networks. Must be able to perform in a highly dynamic environment autonomously or as a team to consistently provide best in class technical customer support to a wide variety of clients.

Ability to work on-site required. Position located in San Francisco, CA.

Key Responsibilities:

  • Serve as the first point of contact for customers seeking technical assistance over the phone, by company portal or email.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions.
  • Determine the best solution based on the issue and details provided by customers.
  • Provide accurate information on IT products or services.
  • Record events and problems and their resolution in SalesForce ticketing system.
  • Follow-up and update customer status and information on a daily basis.
  • Modify system configurations, utilities, software, and hardware settings for assigned service ticket devices and in some cases using change management.
  • Assist with the onboarding (new agreement engagement) of new users.
  • Install, test and configure new workstations, peripheral equipment and software (internal pre-staging and onsite).
  • Assign users and computers to proper groups in Microsoft Windows Active Directory environment.
  • Perform timely workstation hardware and software upgrades as required.
  • Participate in the after-hours “on-call” rotation schedule.
  • Document “unique to customer” or “systemic problem” resolution activities for future staff reference.
  • Engage in Microsoft Windows Server, Exchange, and SQL installation, support, and troubleshooting.
  • Customer data backup services, response, troubleshooting, and validation of data. Microsoft Windows Server 2008 – 2016, Server Operations and Domain Support.
  • Microsoft Windows 7, 10 desktop OS and Microsoft Office suite configuration and troubleshooting.
  • Management and troubleshooting of customer systems via Kaseya remote management.
  • Able to uphold customer and internal SLA’s as well as QA metrics.
  • Experience in Router technologies – Cisco, Fortinet (big plus) and SonicWALL.

Required Education | Technical Skills | Certifications | Minimum Experience:

  • Requires 5+ years of expert experience in systems (hardware and software) support.
    • Hardware support – Servers, workstations, router, switch, wireless access points and printer/scanner troubleshooting
    • Software support – Microsoft Windows Server, Microsoft Exchange (a plus), Windows 7-10, Mac OS X (big plus) & Outlook/Office 2010-2016 troubleshooting.
      • Microsoft Active Directory & Exchange management.
      • Experience in Virtual environments (big plus) – Microsoft & Citrix.
    • Networking support – Local Area Networks (LAN) & Wireless Local Area Networks (WLAN) troubleshooting.
      • Experience in Router technologies – Cisco, Fortinet (big plus) and SonicWALL.
      • Experience in Virtual Private Network (VPN) – client-side (server-side, a plus)
      • Physical Layer support – physical connectivity troubleshooting.
  • Requires a minimum Associate’s Degree.
  • Candidate must possess at least one Certification (CompTIA – A+, Net+, etc.)
  • 4 year technical degree (BS/BA) in Information Science, Computer Science, Engineering or equivalent degree is a plus.
  • Bilingual in English/Spanish is a plus.
  • Microsoft Certifications – MCP, MCSA (big plus)

About DAS

DAS Health is a leading provider of Health IT and management solutions and a trusted consultant to many physician groups, hospitals and healthcare systems across North America. For more than a decade, DAS Health has been bridging the gap between regulatory compliance, business goals and personal service, empowering our clients to deliver more patient-centric care, protect their earnings and increase profitability.

We offer base salary plus discretionary bonus, paid holidays and vacation, healthcare and many other benefits, including a 3-week paid sabbatical for employees when they reach their 5-year anniversary! Advancement opportunities for those who demonstrate strong results and leadership qualities. Other positions currently available. DAS is a smoke-free environment. If you think you fit our culture and can contribute to our client’s success, we want to hear from you!

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DAS Health

Address

San Francisco, CA
USA

Industry

Technology

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