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Plumbing Service Manager

D&F Plumbing Vancouver, WA

  • Posted: 11 days ago
  • $72,000 to $90,000 Yearly (plus commission)
  • Full-Time
  • Benefits: 401k, dental, medical, vision
Job Description

As Plumbing Service Manager for D&F Plumbing, you must be highly driven, incredibly reliable,
and have a “take-charge” attitude. This role requires a strong leader who can motivate, train,
delegate and oversee multiple departments to maximize production and profitability. You will
primarily lead a team of aprox. 25 techs for the service, repair and small remodel divisions. The
team consists of varying knowledge levels and skill sets, so being intimately familiar with
plumbing codes and standards in Oregon and Washington is a must!
The Service Manager has a wide range of duties that demand strong skills in customer and
employee relations, phone interactions, sales, organization, training and data entry. From
maintaining smooth workflow processes to creating new systems for efficiency, we expect
someone who can establish structure and bring positive results.
At D&F Plumbing, we pride ourselves on employee satisfaction and reward loyal and
enthusiastic members of the team. This fundamental role comes with opportunity for growth and
expanded responsibilities in a near-century old business. Top pay and top benefits package to
the right candidate that can fit correctly into this position.
Responsibilities
Responsibilities include but are not limited to:
● Maintain a high level of professionalism and patience with coworkers and customers
● Delegate and supervise tasks assigned to various people and departments
● Manage and facilitate service and repair techs, re-pipe crews, laborer crews, sewer
crews, etc.
Position Service Manager
Employment Salary, Exempt
Status Permanent
Benefits Included
● Learn, navigate, and have a comprehensive understanding of the company software
systems (Service Titan, Google suite, Outlook, Sage, etc.)
● Train field and office employees in Service Titan and other softwares as needed
● Be knowledgeable on pricing and build, edit and update the current price book
● Estimating of smaller size projects, up to 50k
● Handle all phases of smaller plumbing projects of varying types; including pricing, billing,
permits, scheduling, organizing, material procurement, planning, small project planning
and development, etc.
● Lead and train staff on the best ways to convert calls into booked service appointments
● Answer incoming calls regarding service questions, scheduling, payments, billing issues,
and general customer concerns
● Oversee the dispatching of technicians to maximize efficiency and reduce cancellations
● Ensure sufficient staffing to meet the demand of feast or famine seasons in the industry,
fluctuating workloads and requested vacation or sick days
● Monitor staff performance by reviewing recorded calls and advise staff on how to
improve customer interactions and promote sales
● Refine phone scripts so they’re clear, compelling and result in more booked calls
● Mentor technicians and CSRs on how to build value and trust with customers
● Create a formal coaching and training system that is goal oriented and measurable, with
incentive programs to inspire and motivate staff in each department
● Monitor performance of field technicians and advise them on proper customer service
and quality workmanship
● Hold technicians and CSRs accountable for meeting sales goals and growth
● Assist in hiring, scheduling, counseling, training and disciplining of employees
● Strategize and make recommendations for plumber acquisition, retention and loyalty
● Resolve customer complaints or problems to turn frustrated clients into repeat customers
● Promote and review accident-free and healthy work environments with occasional safety
visits or safety training
● Ensure staff is properly trained and kept up-to-date on any procedural changes or
updates to the business
● Provide technical support for field technicians when needed
● Check to ensure that each job is completed with proper documentation and payments
returned to the office
● Alleviate workload for miscellaneous office duties including answering phones,
responding to emails, word processing of proposals, field support, project management,
purchase of materials, and various duties for customers or vendors
● Contribute to team effort by accomplishing and achieving results for other tasks or
projects as needed
Skills & Qualifications
● A proven track record in the plumbing industry and prior Service Manager experience
● 5+ years in management
● Knowledge of the flat-rate pricing system
● Punctual and committed to regular attendance
● Highly motivated, self-starter who is flexible and has a positive attitude
● Knowledge of plumbing codes and plumbing standards for both Oregon and Washington
● Must be IT competent, with knowledge in computer applications, Microsoft programs, and
modern technology to include iPhones, iPads, Androids, etc.
● Computer and typing proficient, 40+ wpm
● Prior experience with Service Titan software is a huge plus
● Good physical health with the ability to lift up to 40 pounds
● Strive to implement systems that benefit the team of employees and D&F Plumbing as a
whole

Company Description
Company with legendary momentum, has been around with over 200 years of in house plumbing knowledge to support our customers and plumbers. Great wage, benefits.

D&F Plumbing

Why Work Here?
Great pay, benefits, support, culture, Great people

Company with legendary momentum, has been around with over 200 years of in house plumbing knowledge to support our customers and plumbers. Great wage, benefits.

Address

12007 NE 95th Street Vancouver Wa 98686

Vancouver, WA
USA

Industry

Construction

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