Skip to Main Content
← Back to Jobs

Flow Cytometry Field Service Engineer

Cytek Biosciences, Inc Columbus ,OH
  • Posted: over a month ago
  • Full-Time
  • Benefits: dental, life_insurance, medical, vision, 401k
Job Description

 

Job Title: FIELD SERVICE ENGINEER

Company: CYTEK BIOSCIENCES, INC.

Department: SERVICE

Supervisor: REGIONAL MANAGER

 

DUTIES AND RESPONSIBILITIES:

Install, troubleshoot and repair flow cytometers and Cytek Upgrade products with proficiency in a timely manner.

Work professionally and courteously as an individual with Cytek’s customers in continuous support of Cytek’s reputation of service excellence.

Identify customer needs and contribute to improvements in Cytek products.

Manage the daily schedule to ensure appropriate priority is placed upon urgent customer needs while setting customer expectations for issues of less urgency.

Customer Management through telephone technical support, service visit scheduling, product problem information gathering, fault isolation, corrective action, and site visit closure with high quality and efficiency.

Complete all Business related transactions to include Field Service Reports, Instrument Qualification Reports, Parts Return Tags, and Travel Expenses in a timely manner with high accuracy.

Manage personal Service spare parts inventory to ensure accuracy and currency on a regular basis.

EDUCATION REQUIREMENTS:

Bachelor's degree in Life Sciences, Engineering, or technical Military service preferred.

EXPERIENCE QUALIFICATIONS:

4-year Previous experience in Flow Cytometry in a lab setting is a plus, but not required.

Previous experience in Flow Cytometry Repair is a plus, but not required.

OTHER QUALIFICATIONS:

Work experience with the repair or service of electrical or mechanical equipment is preferred. Ability to learn new technologies quickly and skills in troubleshooting intra-connected complex systems is essential. Familiar with the Microsoft Office suite of programs. Ability to travel domestically and internationally up to 75% of the time.

KEY SKILLS AND COMPETENCIES:

The director of operations manufacturing must demonstrate the following key attributes of this position;

· Ability to manage a rapidly changing schedule.

· Ability to function with minimal written resources is essential.

· Excellent interpersonal and customer service skills are essential.

· Good organizational and time management skills.

PHYSICAL REQUIREMENTS:

This is a full-time position, and hours of work and days are Monday through Friday, 8:30 a.m. to 5 p.m. with evening and weekend work required as job duties demand. Individual will be able to travel on commercial airlines, train, rental/leased car to fulfill job duties. Individual will be required to lift 25lbs without harm, be able to work in a standing position for 4 hours at a time.

Company Description
Cytek Biosciences Inc. is the outcome of a merger between Cytek Development Inc, a leading pioneer in flow cytometry, and Cytoville Inc, a venture capital backed business in advanced medical instrument technology development. Cytek was founded by Dr. Eric Chase 25 years ago, and is a leading manufacturer and supplier of flow cytometry products and services. We are engineers, scientists and customer service representatives who design, build and support flow cytometers. Cytek Biosciences is backed by Cowin Healthcare Fund, Easy Prosperity and Fidelity Biosciences.

Our mission is to create innovative products and services which lead to scientific discovery.
Our novel, cost-effective products assist labs around the world to operate safely and efficiently. Cytek's products add functionality to existing flow cytometry equipment, extending its usable life. Our onsite support services, provide cost effective maintenance solutions for a broad range of laboratories.

As a Company, we seek to maintain high ethical standards and a culture that values honesty, integrity and transparency in all that we do. Company decisions are driven by what is right for scientific discovery and customer support. We are committed to our employees, to the environment in which we live and to the communities we serve worldwide.

Cytek Biosciences, Inc

Cytek Biosciences Inc. is the outcome of a merger between Cytek Development Inc, a leading pioneer in flow cytometry, and Cytoville Inc, a venture capital backed business in advanced medical instrument technology development. Cytek was founded by Dr. Eric Chase 25 years ago, and is a leading manufacturer and supplier of flow cytometry products and services. We are engineers, scientists and customer service representatives who design, build and support flow cytometers. Cytek Biosciences is backed by Cowin Healthcare Fund, Easy Prosperity and Fidelity Biosciences. Our mission is to create innovative products and services which lead to scientific discovery. Our novel, cost-effective products assist labs around the world to operate safely and efficiently. Cytek's products add functionality to existing flow cytometry equipment, extending its usable life. Our onsite support services, provide cost effective maintenance solutions for a broad range of laboratories. As a Company, we seek to maintain high ethical standards and a culture that values honesty, integrity and transparency in all that we do. Company decisions are driven by what is right for scientific discovery and customer support. We are committed to our employees, to the environment in which we live and to the communities we serve worldwide.

What email should the hiring manager reach you at?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

What email should we contact you at once we get salary info from the hiring manager?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

Our qualification feature is only available to registered members - what email address would you like for us to keep on file?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.