Skip to Main Content

Director of Operations

Cypress Healthcare Partners
Monterey, CA
  • Posted: over a month ago
  • Full-Time
Job Description

SUMMARY

The Director of Operations oversees Managers and Administrators and is responsible for leading and directing the practice operations for Salinas Valley Medical Clinic (SVMC). This role directly reports to the Vice President of Operations and works closely with that person to ensure that the organization is managed and performing efficiently and effectively. The Director of Operations has exceptional capacity for managing and leading people with a keen ability to develop strong and flexible teams.

This position oversees the adequacy and soundness of SVMC’s operational and financial policies and procedures. Maintains daily operations, implements strategies as identified by SVMC’s Executive Team, and coordinates the use of appropriate resources.

ESSENTIAL DUTIES AND RESPONSIBILITIES Includes but not limited to the following:

  • Responsible for the coordination of all aspects of the daily operations by driving operational excellence across all SVMC clinics.
  • Directs Managers/Administrators at all SVMC practices and maintains staff policies and practices in conjunction with affected departments such as HR, credentialing, accounting, billing and collection, IT, etc.
  • Conducts analyses to identify opportunities to improve provider and patient experiences, streamlines end-to-end operations, and measures performance against our success metrics.
  • Builds a first-rate team of Managers/Administrators and works shoulder-to-shoulder with the whole SVMC team.
  • Displays good judgment in hiring, mentoring, developing and coaching Managers/Administrators. Encourage professional development of managers and administrators and work to develop their skills and addresses their weaknesses.
  • Appropriately communicates with others. Keeps SVMC leadership appropriately informed via email or in-person briefings or relevant important information.
  • Looks for opportunities for process improvement, with particulate emphasis on automation and technology.
  • Is a proficient and strong user of Epic, ADP, MedTrainer and other systems used within SVMC. Skilled at accessing common reports needed to make effective and informed management decisions.
  • Develops and submits recommendations for the efficient, quality and compliant operations. Responsible for the successful implementation and maintenance of all policies established by SVMC Leadership.
  • Works with SVMC Leadership and the Enterprise Population Health team to support population health management activities surrounding quality measures and reimbursement for programs such as MACRA/MIPS, Anthem HMO/EPHC, Aspire, CCAH, etc.
  • Oversees the implementation and monitoring of established workflows surrounding quality metrics; consults with SVMC Executive Team and/or Epic Credentialed Trainers regarding any discrepancies, concerns or challenges encountered.
  • Works with the Revenue Cycle and Management teams to monitor key metrics and benchmarks to ensure that billing and collections are within acceptable ranges (e.g., unsigned provider notes, registration workqueues, etc.).
  • Presents to SVMC Executive Team any periodic reports reflecting the services and operational activities of the difference service lines or practice locations including month end metrics, operational dashboards and benchmarking reports.
  • Prepares a plan for how service lines can assist in the achievement of SVMC’s strategy with periodic reviews and updates to such plan.
  • Establishes and maintains high-level employee engagement and morale.
  • Diligently works to obtain and maintain any necessary or desirable accreditations, licenses and certifications of the practices including but not limited to PCMH and CDPH compliance.
  • Working in conjunction with the Managers/Administrators and facilities, maintains physical properties in good and safe state of repair and operation.
  • Demonstrates a professional image and positive attitude toward all patients and staff. Manages-up staff and supports quality patient care and caring.
  • Maintains a high-degree of knowledge and demonstrates understanding of the policies and procedures of SVMC.
  • In conjunction with the HR Director, ensures SVMC is in compliance with OSHA, HIPAA, IIPP, SDS, P&P, APP, Medical Waste, Quality Assurance and Equipment Logs as well as Facility Licenses and Certifications.
  • Maintains a working knowledge of CPT, ICD-10/HCC, and HCPCS coding as well as risk adjustment and risk bearing payor policies.
  • Takes independent initiative to get things done, requiring minimal oversight and reminders to complete projects and tasks.
  • Appropriately prioritizes tasks and projects (focusing on the things that will really make a difference).
  • Performs other duties as assigned

EDUCATION and/or EXPERIENCE

  • At least 5-7 years prior experience as a medical practice manager or administrator with a medical practice of more than 25+ physicians in multiple locations. Ability to work cooperatively with physicians and management teams.
  • MHA, MBA or Master’s Degree in a field related to healthcare or business administration is preferred.
  • Financial expertise in healthcare fiscal management.
  • Epic EHR experience preferred, this position must become reasonably proficient using Epic, particularly for operational workflows as well as management reporting purposes.
  • Current California Driver’s License, reliable vehicle and proof of insurance.
  • Certified Medical Practice Executive (CMPE) through MGMA’s American College of Medical Practice Executives (ACMPE) is desirable.
  • Skills:
    • Excellent verbal and written communication skills.
    • Excellent interpersonal, negotiation, and conflict resolution skills.
    • Excellent organizational skills and attention to detail.
    • Strong analytical and problem-solving skills.
    • Ability to prioritize tasks and to delegate them when appropriate.
    • Ability to act with integrity, professionalism, and confidentiality.
    • Thorough knowledge of employment-related laws and regulations.

SUPERVISORY RESPONSIBILITIES

  • Direct management responsibility of the operational management team within SVMC which ranges from 20 -25 Managers and Administrators. These Managers and Administrators directly manage a team of approximately 450-500 employees.

    Due to the state mandate for Healthcare Workers, we will require you to prove that you have received the COVID-19 vaccine or have a valid religious or medical reason not to be vaccinated. In addition, Healthcare Workers must receive a booster dose of the COVID-19 vaccination by March 1, 2022 or 15 days after becoming eligible (whichever date is later).

#ZR

Company Description
Cypress Healthcare Partners, LLC, is a service business. Our mission and goal are to constantly strive to provide prompt, courteous, quality services to our physician and hospital clients and their patients.

Our business model is based on the premise that the highest and best use of a physician's time is to see and treat patients. When physicians spend time on the administrative tasks that we provide, they are not performing "at the top of their license." They are our clients, and by providing administrative support, we are able to make their professional lives easier and more productive.

Formed in 1996, Cypress Healthcare Partners is a physician practice management company who provides various services to physician and non-physician practitioners in Monterey and Santa Cruz Counties. Cypress's clients include Salinas Valley Medical Clinics, Montage Medical Group, Doctors on Duty, Salinas Valley Plastic Surgery Associates, and Monterey County Surgical Associates, who hire for a variety of roles supporting their primary care and specialty practices.

Why Join Us?

Welcome! As an employee of CHP, you will be an important member of a team effort. We hope you will find your position with CHP rewarding, challenging and productive. We want to foster a work environment that encourages people to improve, learn, better their skills and professionally advance their careers. There is no employee or position within our organization that does not have the ability to have a major impact on our business; a caring PA, a polite receptionist, a professional collector, an efficient medical assistant - all individually have the ability to make us successful.

We all make a difference - a big difference.

Cypress Healthcare Partners

Why Work Here?
Awesome CEO, Great Collaborative Co-Workers, and Room for Growth!

Cypress Healthcare Partners, LLC, is a service business. Our mission and goal are to constantly strive to provide prompt, courteous, quality services to our physician and hospital clients and their patients. Our business model is based on the premise that the highest and best use of a physician's time is to see and treat patients. When physicians spend time on the administrative tasks that we provide, they are not performing "at the top of their license." They are our clients, and by providing administrative support, we are able to make their professional lives easier and more productive. Formed in 1996, Cypress Healthcare Partners is a physician practice management company who provides various services to physician and non-physician practitioners in Monterey and Santa Cruz Counties. Cypress's clients include Salinas Valley Medical Clinics, Montage Medical Group, Doctors on Duty, Salinas Valley Plastic Surgery Associates, and Monterey County Surgical Associates, who hire for a variety of roles supporting their primary care and specialty practices. Why Join Us? Welcome! As an employee of CHP, you will be an important member of a team effort. We hope you will find your position with CHP rewarding, challenging and productive. We want to foster a work environment that encourages people to improve, learn, better their skills and professionally advance their careers. There is no employee or position within our organization that does not have the ability to have a major impact on our business; a caring PA, a polite receptionist, a professional collector, an efficient medical assistant - all individually have the ability to make us successful. We all make a difference - a big difference.

Address

Monterey, CA
93940 USA

Industry

Business

Website

View all jobs at Cypress Healthcare Partners

What email should the hiring manager reach you at?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.