Scaled Customer Success Analyst
Cypress HCM
Sunnyvale, CA
- Expired: over a month ago. Applications are no longer accepted.
Job Description
Scaled Customer Success Analyst
As a Customer Success Analyst, you will partner closely with the Global Clients Team to ensure our largest corporate customers realize the maximum value from their investment. You will build and maintain strong professional relationships with our key global customers by supporting the Global Client Director (GCD) and Customer Success Manager (CSM) to coordinate operational tasks. This is a highly collaborative role, which requires excellent organization, clear communication and a passion for using data to drive successful partnerships.
Responsibilities:
• Maintains a detailed knowledge of our products and the impact they can have on our partners
• Manages the process for creating business reviews including: consolidating format, proof reading and pulling standard reports
• Completes ad-hoc report generation for customers using multiple systems to help customers understand impact of our partnership
• Schedules client meetings including follow up logistics
• Manages internal sales team communications and activities, including the Global Sales Partners and the Customer Success Manager
• Works within Salesforce to validate client contacts, update quarterly results and manage mail lists
• Coordinates all communication and activities for client events including events like our annual Talent Connect and executive briefings
• Triages incoming client calls, working with clients on user issues and dashboard setup
Basic Qualifications:
• 2+yrs in a client facing role and/or data analysis/reporting
Preferred Qualifications:
• Past work experience within a SaaS environment
• Experience working within Salesforce or Microsoft Dynamics
• Excellent verbal and written communication skills with the ability to document and communicate with internal and external resources
• Highly detail oriented and organized with the ability to effectively prioritize and multi-task with a focus on customer engagement and retention
• Proficiency with MS Office
• High energy and positive ‘can do’ attitude
• Exceptional attention to detail required to ensure accuracy and effective execution of all projects and tasks undertaken
Compensation:
• $30/hr-$35/hr
Cypress HCM
Address
Sunnyvale, CA
USA
Industry
Business
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