Program Manager Customer Retention
Cypress HCM
San Jose, CA
Program Manager Customer Retention
Cypress HCM
San Jose, CA
Expired: over a month ago
Applications are no longer accepted.
- Full-Time
Job Description
Program Manager - BPCI IV
We have an exciting opportunity for a Program Manager - BPCI IV with the top leading multimedia and creative software company in world. This position will manage customer engagement and retention program workstreams.
Responsibilities:
- Design, develop and deploy cross-functional customer engagement and retention improvement initiatives.
- End-to-End Customer Retention program and project management in line with the best in class industry standards.
- Partner with various functions like Finance, GTM, Sales, IT etc. to envision and deliver high-quality business solutions to customer churn.
- Collaborate and manage retention program workstreams in large scale business transformational programs.
- Influence and drive key decisions regarding the projects.
- Strong ability to understand organizational strategic direction and translate those in to functional and operational change and improvements.
- Conversant with SaaS or Subscription data and financial analysis methodologies, tools and techniques ( Annual Recurring Revenue).
- Ability to create strong business cases for projects and work with the leadership team on prioritizations.
Skills and Experience:
- Bachelor’s degree or equivalent a must; MBA or equivalent strongly preferred.
- Demonstrated ability to adapt and operate in a rapidly changing business landscape.
- Ability to dissect, collaborate and delegate tasks towards solving complex business problems.
- Focused on rapid value creation through quick wins and long term sustainable value realizations.
- A strong Change Manager with tenacity to follow through till closure.
- Ability to paint an exciting visual for overall project designs and operating models to influence stakeholders and leadership.
- Strong people skills, with distinctive ability to influence across levels and teams.
- Maturity to deal with ambiguity and agility to switch gears, strategic and tactical, according to organizational needs and dynamics.
Address
Cypress HCM
San Jose, CA
USA
Industry
Business
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