Skip to Main Content
Program Manager Customer Retention
Cypress HCM San Jose, CA

Program Manager Customer Retention

Cypress HCM
San Jose, CA
Expired: over a month ago Applications are no longer accepted.
  • Full-Time
Job Description

Program Manager - BPCI IV
We have an exciting opportunity for a Program Manager - BPCI IV with the top leading multimedia and creative software company in world. This position will manage customer engagement and retention program workstreams.

  • Design, develop and deploy cross-functional customer engagement and retention improvement initiatives.
  • End-to-End Customer Retention program and project management in line with the best in class industry standards.
  • Partner with various functions like Finance, GTM, Sales, IT etc. to envision and deliver high-quality business solutions to customer churn.
  • Collaborate and manage retention program workstreams in large scale business transformational programs.
  • Influence and drive key decisions regarding the projects.
  • Strong ability to understand organizational strategic direction and translate those in to functional and operational change and improvements.
  • Conversant with SaaS or Subscription data and financial analysis methodologies, tools and techniques ( Annual Recurring Revenue).
  • Ability to create strong business cases for projects and work with the leadership team on prioritizations.
Skills and Experience:
  • Bachelor’s degree or equivalent a must; MBA or equivalent strongly preferred.
  • Demonstrated ability to adapt and operate in a rapidly changing business landscape.
  • Ability to dissect, collaborate and delegate tasks towards solving complex business problems.
  • Focused on rapid value creation through quick wins and long term sustainable value realizations.
  • A strong Change Manager with tenacity to follow through till closure.
  • Ability to paint an exciting visual for overall project designs and operating models to influence stakeholders and leadership.
  • Strong people skills, with distinctive ability to influence across levels and teams.
  • Maturity to deal with ambiguity and agility to switch gears, strategic and tactical, according to organizational needs and dynamics.


Cypress HCM

San Jose, CA



Get fresh Program Manager Customer Retention jobs daily straight to your inbox!

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.