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Program Manager Customer Retention
Cypress HCM San Jose, CA

Program Manager Customer Retention

Cypress HCM
San Jose, CA
Expired: over a month ago Applications are no longer accepted.
  • Full-Time
Job Description

Program Manager - BPCI IV
We have an exciting opportunity for a Program Manager - BPCI IV with the top leading multimedia and creative software company in world. This position will manage customer engagement and retention program workstreams.

Responsibilities:
  • Design, develop and deploy cross-functional customer engagement and retention improvement initiatives.
  • End-to-End Customer Retention program and project management in line with the best in class industry standards.
  • Partner with various functions like Finance, GTM, Sales, IT etc. to envision and deliver high-quality business solutions to customer churn.
  • Collaborate and manage retention program workstreams in large scale business transformational programs.
  • Influence and drive key decisions regarding the projects.
  • Strong ability to understand organizational strategic direction and translate those in to functional and operational change and improvements.
  • Conversant with SaaS or Subscription data and financial analysis methodologies, tools and techniques ( Annual Recurring Revenue).
  • Ability to create strong business cases for projects and work with the leadership team on prioritizations.
Skills and Experience:
  • Bachelor’s degree or equivalent a must; MBA or equivalent strongly preferred.
  • Demonstrated ability to adapt and operate in a rapidly changing business landscape.
  • Ability to dissect, collaborate and delegate tasks towards solving complex business problems.
  • Focused on rapid value creation through quick wins and long term sustainable value realizations.
  • A strong Change Manager with tenacity to follow through till closure.
  • Ability to paint an exciting visual for overall project designs and operating models to influence stakeholders and leadership.
  • Strong people skills, with distinctive ability to influence across levels and teams.
  • Maturity to deal with ambiguity and agility to switch gears, strategic and tactical, according to organizational needs and dynamics.

Address

Cypress HCM

San Jose, CA
USA

Industry

Business

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