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Developer Support Engineer

Cypress HCM
Atlanta, GA
  • Posted: over a month ago
  • Full-Time
Job Description
Developer Support Engineer
 
LocationAtlanta, GA 30328
Remote: In the office three days per week, working from home two days per week 
Employees1,000 | IndustrySaaS, DevOps 
Financial: Publicly traded, $1B+ valuation, 6,000+ customers, including 70% of the Fortune 100
Reports ToManager, Enterprise Support
 
What you’ll be doing and why you should be interested:
  • Troubleshooting and investigating customer issues with our client’s enterprise SaaS product
  • Analyzing log files, HTTP traffic, thread dumps, JVM, and OS parameters 
  • Developing scripts in Bash, Python, Groovy for debugging and automating tasks
  • Collaborating with solution engineering, product management, DevOps, software engineering, R&D, and sales teams to ensure the satisfaction of customers from a technical perspective
  • Jumping into the weeds and resolving technical issues for the customer, dealing with the product and their technology stack, including DevOps tools, CI/CD, databases, and Linux OS
  • Communicating regularly with the customer and staying ‘in the know’ with open tickets, ongoing issues with the product, bugs, and the like
 
Requirements: 
  • Technical background with strong customer facing skills, 3+ years of professional experience
  • Background in technical support, support engineering, escalation engineering, troubleshooting, systems administration 
  • In-depth knowledge of Linux operating systems
  • Experience troubleshooting modern languages, Java is preferred, open to Ruby, Python, Golang
  • Hands-on experience with and/or knowledge of DevOps, CI/CD, modern databases, cloud technologies, and containers (Kubernetes, Docker) – the more exposure the better, but they will train you if you don’t have all of it!
  • Experience with scripting/automation is preferred – Python, Bash, Shell, PowerShell, Groovy
 
Preferred Technical Skills
  • Experience with modern clouds – AWS, Azure, or Google Cloud Platform (GCP)
  • Experience supporting enterprise software/SaaS products and their infrastructures 
  • Experience with modern CI/CD, container, and DevOps tools like Kubernetes, Docker, Ansible, Terraform, Chef, Puppet, Artifactory, or Helm is preferred
 
Travel: Very limited, maybe 2-3 days per year
BenefitsRSUs, strong medical/dental/vision plans, 401K with company match, and more

Cypress HCM

Address

Atlanta, GA
USA

Industry

Technology

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