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Cloud Systems Engineer

Cypress HCM
Hamilton, OH
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Cloud Systems Engineer
Responsibilities
  • Designs, develops, configures, deploys and documents functional and secure backup and replication solutions and their required components along with the necessary processes and procedures to operationalize them across the organization
  • Respond and resolve client issues utilizing technology tools, procedures and training through awareness of service offerings and Service Level Agreements (SLAs).
  • Provides direct customer interaction as needed in support of customer operations.
  • Understanding of Information Technology Infrastructure Library (ITIL), supports and follows predefined ITIL incident, problem, and change management processes in place for each client when working to resolve client’s requests and outages.
  • Provides rotating on-call SME 24x7 after hours support.
  • Provides technical leadership and acts as technical resource and escalation point for Tier I and II technical teams.
  • Interact with co-workers to coordinate and disseminate information to complete job assignments to attain company service objectives.
  • Provides and executes periodic environment reviews and client health checks, collects statistical information, monitors growth and suggests enhancements of services or resiliency of environments to management and the customer.
  • Train junior staff about IT operations and technologies.
  • Maintain IT asset inventory and CMDB
  • Sets course for repeatable processes and automation of recurring tasks
  • Support Security Incident Response Protocols.
  • Support Vulnerability Remediation Protocols.
  • Remediates security vulnerabilities per process.
  • Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of organization to ensure adherence in a manner that reflects honest, ethical, and professional behaviors.
  • Supports and conducts self in a manner consistent with customer service expectations.
Requirements
  • Minimum of 5 years industry related experience as a Cloud or Systems Engineer in Enterprise and Managed Service environments.
  • 5 years Linux Engineering and scripting
  • 3 Years building and supporting OpenStack mandatory components, such as, Horizon, Nova, Cinder, Keystone, and Rabbit MQ.
  • 5 years’ experience/understanding of Microsoft and Office 365 technologies, implementation, administration, and support. (Intune, Azure Active Directory, Exchange, ATP/ATA and CAS)
  • 5 years’ experience supporting, administrating and or troubleshooting Microsoft Windows Server platforms (2008/2012/2016/2019)
  • 2 years’ experience/understanding of Veeam Backup and Replication (version 10) architecture, design, implementation, administration, and support.
  • 2 years’ experience supporting VMware and Hyper-V hypervisor environments
  • 5 years’ experience in basic network technologies including TCP/IP, WINS, DHCP and DNS
  • Experience/Understanding of Ansible and Terraform
  • Experienced supporting enterprise/cloud storage technologies including SAN, NAS, iSCSI, and FC/FCoE
  • Experience in Certificate Management
  • Experience/understanding of ticket management software
  • Meets deadlines by prioritizing work requests based on sense of urgency.
  • Follows through with tasks, projects, and troubleshooting with minimal supervision.
  • Self-starter with excellent organizational, administrative, and interpersonal skills.
  • Superb customer service skills.
  • Local travel and overnight travel to client offices may be necessary (typically less than 10%).

Cypress HCM

Address

Hamilton, OH
USA

Industry

Technology

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