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Case Specialist

Cypress HCM
Irvine, CA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description
                                                                  Case Support Specialist 
  • Assess caseloads and distribute cases to Pathologists
  • Act as liaison between the Pathology Department and other departments (Client Services, Lab Operations, Sales, and Marketing), providing appropriate, prompt and accurate response to any
  • Follow up on requests from the Pathology
  • Troubleshoot missing or delayed cases and find solutions to
  • Facilitate add-on test requests for
  • Run and distribute query of pending unassigned cases
  • Monitor and manage daily send out of consult cases to
  • Facilitate report changes (amendments, addendum, corrected) for Pathology
  • Using provided guidelines, capture relevant clinical information and patient history from provided medical charts and clinical documentation and enter into laboratory information system (LIS).
  • Attend department meetings and Company in-service trainings to enhance knowledge of testing and
  • File and retrieve slides on request
  • Track specimens in transit and confirm arrival
  • Identify and monitor STAT case
  • Review global IHC and consultation cases for completeness and accuracy
  • Perform QC process on incoming consult cases
  • Monitor, collect, and transport cases to and from labs/path support/pathologist offices
  • Organize materials for outside referrals, ensure receipt of materials released to outside facilities
  • Transcribe outside consult reports
  • Administrative duties, including copying, filing, data entry, faxing, and quality control of
  • Compile and distribute office supply orders
  • Comply with Company and departmental controls and standards
  • May assist with developing and maintaining guidelines and procedures (SOPS) for the
  • May act as mentor and assist with the training of new employees on departmental policies and procedures.
  • Recommend process improvements and may assist with user testing
  • Participate in special projects -- compile data,
  • Participate in workflow analysis to develop procedures for the department in conjunction with Client Services, the Laboratory and Pathology
  • Other duties as assigned
  • Education: High School Diploma or equivalent. Additional training in medical terminology and/or laboratory operations preferred
  • Laboratory operations experience a plus
  • We are seeking excellent typing and data entry skills, and proficiency with Microsoft Office programs and database management
  • You will use your Strong knowledge of lab processes and testing to be highly service orientated
  • Ability to adapt to changing procedures, policies, and work environment
  • Ability to handle stressful situations and demonstrate a potential for strong analytical skills
  • This role may work in a biohazard environment and follow safety policies and standards outlined in Safety Manual

Cypress HCM


Irvine, CA



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