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Pharmacy Call Center Representative - Remote / Telecommute

Cynet Systems Bridgewater, NJ
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

We are looking for Pharmacy Call Center Representative - Remote / Telecommute for our client in Bridgewater, NJ

Job Title: Pharmacy Call Center Representative - Remote / Telecommute

Job Location: Bridgewater, NJ

Job Type: Contract

Job Description:

  • Primary Call Center contact for pharmacies and medical professionals.
  • Programs typically consist of pharmaceutical brand initiated payment assistance solutions such as co-pay cards or vouchers.
  • Call Center Representatives are responsible for fielding requests such as card activation, program eligibility, explanation of program benefits, and explanation/troubleshooting of submission rejection.

Principal Accountabilities:

  • A Call Center Representative traditionally provides initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center.
  • Quickly assesses the user's issue and provides first level support for problem resolution.
  • Documents information specific to the resolution and escalates unresolved issues expeditiously to the appropriate area.
  • Requires the ability to recognize operational challenges and suggest recommendations to management, as necessary.
  • Works under moderate supervision and typically reports to the Customer Service Supervisor.

Minimum Education and Experience:

  • The client requires candidates to have a minimum Call Center background of 3+ years.
  • HIPPA certified, or experience in claim processing preferred.
  • Bi-lingual Spanish preferred, but not required.

Must- Haves (Hard Skills):

  • Computer Skills.
  • Call Center Experience.
  • Pharmacy Tech Experience.
Company Description
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Cynet Systems

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Bridgewater, NJ
08807 USA