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Field Service Engineer

Cynet Systems Ann Arbor, MI
  • Expired: over a month ago. Applications are no longer accepted.

We are looking for Field Service Engineer for our client in Ann Arbor, MI

Job Title: Field Service Engineer

Job Location: Ann Arbor, MI

Job Type: Contract

Job Description:

  • This position assists staff with technical support of desktop computers, applications, and related technology.
  • Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines.
  • Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.

Partner will provide:

  • Mid-level analysis and technical support for customers and their networked computers and peripherals.
  • Interface with multiple levels of end-users, management, VIPs, and local technical staff.

Main Responsibilities include:

  • Accurately testing, identifying, repairing, resolving, and documenting end-user technical issues regarding /desktop support, printers, PDAs, BlackBerrys, and LAN cable drops
  • A hands-on role where expected to provide 1st line IT support services to the business community ensuring that all requirements are met within agreed service targets
  • To provide infrastructure administration functions
  • Being prepared to work out of hours when required and to provide out of hours on-call support cover as required
  • Troubleshooting and resolving software issues; re-imaging computers/hard drives Backing up and restoring settings and associated systems administration activities
  • Taking ownership of issues through to resolution on all appropriate requests.
  • Categorize and prioritize end-user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information.
  • Move equipment associated with escalated help desk incidents and service requests
  • Performing asset inventory activities as needed.
  • Trains and orients staff on the use of hardware and software.
  • Recommends and/or performs upgrades on systems (Workstations and Printers) to ensure longevity.
  • Works with procurement staff to purchase hardware and software.
  • This position requires the ability to work in a project-based environment requiring flexibility and teamwork.
  • Performs other duties as assigned.

Technical Skills:

  • Excellent skills in user IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone, etc
  • Strong technical skills in Microsoft Windows desktop operating systems and business productivity applications, i.e. Office
  • Administration experience of MS Active Directory users and groups, policies and management concepts
  • Effective communication by Engineer.

Business Skills:

  • Ability to interact with customers so as to ensure that the service is polite, efficient and responsive
  • A self-starter with the ability to work on their own initiative
  • To work through issues analytically to a successful conclusion

Desired Experience:

  • At least 2 - 3 years of experience in the field or in a related area required
  • Prior experience on Desktops, Workstations, Notebooks, and Printers
  • Collaboration experience including remote control of PCs and video conferencing knowledge
  • Deliverables to include ensuring the proper levels of the run and maintain support and hands-on assistance for IT infrastructure projects /upgrades (workstations)
  • Strong Microsoft Office skills (Outlook, Word, and Excel)
  • Thorough understanding of Outlook's calendaring tool
  • Understanding of Exchange functional accounts and how they are used within Microsoft technologies
  • Strong customer service skills
  • Ability to provide consistent, excellent customer support to the entire staff, representing a variety of personalities and management levels
  • Strong written and verbal communication skills
  • Must be detail-oriented and self-motivated
  • Background security check required
  • Experience of managing and leading a geographically and culturally diverse team

Cynet Systems

Why Work Here?

CYNET has been named "Best Places To Work". We are a world class organization serving world class clients.

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Ann Arbor, MI