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Desktop Support Engineer

Cynet Systems
Greenfield, IN
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

We are looking for Desktop Support Engineer for our client in Greenfield, IN

Job Title: Desktop Support Engineer

Job Location: Greenfield, IN

Job Type: Contract

Job Description:

Responsibilities Include:

  • Candidates Deliver transition program capabilities - knowledge transfer, process and procedure, service & projects take on, technology and infrastructure, contract and vendor management.
  • Candidates Design and update run-books.
  • Candidates Monitor progress to make sure client deliverables are delivered on time and reported to head of field services.
  • Candidates Monitor stakeholder expectations and take corrective action to address gaps.
  • Candidates Should be able to multitask and have the ability to handle multiple customers simultaneously.
  • Candidates Hands on role where expected to provide 1st line IT support services to the business community ensuring that all requirements are met within agreed service targets.
  • Candidates To provide infrastructure administration functions.
  • Candidates Providing on-site cover as part of a shift arrangement.
  • Candidates Being prepared to work out of hours when required and to provide out of hours on-call support cover as required.
  • Candidates Backing up and restoring settings and associated systems administration activities.
  • Candidates Oversee issues through to resolution on all appropriate requests
  • Candidates Trains and orients staff on use of hardware/software/tools presented to the client as a part of overall delivery solution.
  • Candidates Performs other duties as assigned.

Technical Skills:

  • Candidates Knowledge of integrating ITSM solutions for automatic ticket creation and site services support.
  • Candidates Strong technical skills in handling user IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone etc. and Microsoft Windows desktop operating systems and business productivity applications i.e. Office.
  • Candidates Should have a good understanding of the tools and technology landscape, current trends and applicability in the outsourcing environment.
  • Candidates Knowledge of troubleshooting and resolving software issues; reimaging computers/hard drives.
  • Candidates Administration experience of MS Active Directory users & groups, policies and management concepts.
  • Candidates Knowledge of categorizing and prioritizing end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information.

Business Skills:

  • Candidates Experience of Deskside Level 2 troubleshooting
  • Candidates Preferred if have experience in leading teams of 4-8 deskside engineers.
  • Candidates Ability to interact with customers to ensure that the service is efficient and responsive
  • Candidates Provide SME support analytically to a successful conclusion.
  • Candidates Ability to interact with cross functional teams of EUC to provide support on any due diligence required to perform the solutioning of the of field services/deskside support project architecture
  • Candidates A self-starter with ability to work on their own initiative.

Qualification and Experience:

  • Candidates Diploma or Engineering degree along with MSCE or CNE qualification
  • Candidates PMP/ Prince2/ ITIL carries an edge.
  • Candidates Minimum 5-10 years related field experience in End User support including VIP support.
  • Candidates Installation and configuration – Desktop / laptop/ Printer/ Server/ Networks etc.
  • Candidates Substantial experience Desktop, Workstations, Notebooks and Printers management.
  • Candidates Certified Windows Administration.
  • Candidates Supporting Windows core technologies.
  • Candidates Collaboration experience including remote control of PCs and video conferencing knowledge.
  • Candidates Deliverables to include ensuring the proper levels of run and maintain support.
  • Candidates Strong Microsoft Office skills (Outlook, Word, and Excel).
  • Candidates Thorough understanding of Outlook's calendaring tool.
  • Candidates Understanding of Exchange functional accounts and how they are used within Microsoft technologies.
  • Candidates Strong customer handling skills.
  • Candidates Strong written and verbal communication skills (English language).
  • Candidates Must be detail oriented and self-motivating.
  • Candidates Experience of managing and leading a geographically and culturally diverse team.
  • Candidates Background security check is mandatory.

Working Relationships:

  • Candidates Maintain interdepartmental relationships to resolve client issues.
  • Candidates Effectively communicate with extended service providers and IT infrastructure groups.
  • Candidates Develop and maintain excellent communication and working relationship with both organization and customer delivery/management teams.

Competencies:

  • Candidates Adaptability.
  • Candidates Analysis.
  • Candidates Customer Service Orientation.
  • Candidates Functional Job Knowledge.
  • Candidates Initiative.
  • Candidates Judgment/Decisiveness.
  • Candidates Managing Stress.
  • Candidates Negotiation.
  • Candidates Oral Communication.
  • Candidates Persuasiveness/Influence.
  • Candidates Planning and Organizing.
  • Candidates Root Cause Analysis.
  • Candidates Teamwork Orientation.
  • Candidates Technical and Professional Competence.
  • Candidates Work Standards.
  • Candidates Technical and process support documentation.
  • Candidates ITSM.
  • Candidates ITIL.
  • Candidates Pro active.
Company Description
visit our career site to see all open positions @ http://jobs.cynetsystems.com

Cynet Systems

Address

Greenfield, IN
USA

Industry

Technology

View all jobs at Cynet Systems