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Desk Side Support Technician

Cynet Systems
Memphis, TN
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

We are looking for Desk Side Support Technician for our client in Memphis, TN

Job Title: Desk Side Support Technician

Job Location: Memphis, TN

Job Type: Contract

Job Description:

  • Familiar with basic computer and network troubleshooting techniques and methodologies for PC Troubleshooting tasks.
  • Troubleshoot consumer replaceable hardware, BIOS, Driver, OS, and Client Software.
  • Installing Printer drivers, IP Printing/Cloud Printing.
  • OneDrive Setup and migrations w/ OneNote Cloud Sharing.
  • Attempt Data Recovery on failed systems.
  • Troubleshoot Encryption issues.
  • Troubleshoot Password issues.
  • MacOS troubleshooting, applying OS updates, encryption, and Office for Mac 2016 for employees using iPlanet and O365.
  • Mac LAN / WAN connectivity troubleshooting Network Troubleshooting task.
  • Diagnose cabling issues.
  • Network port connectivity verifications.
  • Locating rogue networking devices.
  • Networking component swap-outs (Router, Switch, WAP).
  • Ability to become familiar with FedEx-approved hardware
  • Cisco VOIP installation and troubleshooting support LAN / WAN support and troubleshooting.
  • Ability to utilize TACACS to view switch information.
  • Ability to utilize NetDB to perform port assignments.
  • Customer Communication Skills.
  • Ability to maintain composure with challenging customers.
  • Able to direct customers to correct support groups.

Time and resource management:

  • Workload Prioritization.
  • Sense of urgency.
  • Need Spotlight and Tech Service KB access.
  • Due to testing environments must be able to support all field equipment that FieldTechs support i.e. PSCAN, STARBASE, POS, FSM, Ship N Get, DropBox.Additional skills & Support required.
  • Freight – Level of support provided before Execnet.
  • Manage Freight HQ PCL.
  • Tech would order pc equipment through the freight depot.
  • Break/Fix / Temp replacements – Escalated with Freight Depot.
  • Cell support – tech setup/troubleshooting of cell phones (non mgmt. included).
  • Ready and assist with video conferencing equipment.
  • New board room video equipment.
  • Will have some assistance with Video Conference Room support.
  • Maintain Video Conference Equipment.
  • Point of contact for Level 3 video conferencing – Point-to-point bridging.
  • Networking – Troubleshoot, cross-connects, monitor port utilization, Wireless APswap-out, Switch Install/Swap-out.
  • Work w/ Network Engineer.
  • Cisco VOIP support (Install / Troubleshooting).
  • Intermediary between multiple support groups.
  • Setup and troubleshoot new-tech non-standard devices (Typically PC equipment, accessories).
  • Setup and troubleshoot Apple Devices (iPhone, iPad, MacBook, iMac, MacMini).
Company Description
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Cynet Systems

Why Work Here?
CYNET has been named "Best Places To Work". We are a world class organization serving world class clients.

visit our career site to see all open positions @


Memphis, TN




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