Skip to Main Content

Customer Service Specialist

Cynet Systems
San Diego, CA
  • Expired: November 02, 2020. Applications are no longer accepted.

Job Description: Client Technical Support is responsible for supporting eternal and external customers with technical issues that they may have with infusion systems and acting as a liaison in problem-solving, research, and resolution for internal and external client customers. Roles and Responsibilities: Taking an average daily call volume that meets or exceeds department service quality standards. Managing incoming requests through the group queue system. Proactively managing and prioritizing customer requests. Rendering judgment and taking appropriate action to ensure customer satisfaction. Participating with Supervisor in personal and departmental goal-setting and seeing them through to completion. Representing client Technical Support at various levels of interdepartmental meetings and projects as assigned. Maintaining current knowledge of client products, applicable policies and procedures, and purchase acquisition/marketing programs. Knowledge and Skills: Maintains high standards of professionalism and integrity. Demonstrates strong organizational skills and time management skills. Has a positive attitude and great customer service skills. Must be flexible and adaptable – ability to complete a task under one role and immediately shift to another role within the job family. Prioritizes work effectively, handles multiple tasks efficiently and seeks assistance with task management as appropriate. Demonstrates working knowledge of business processes and product/service features offered. Interprets and applies systems knowledge and tools to manage customer requests. Coordinates problem resolution with the team and other departments. Effectively offers internal and external customers alternative solutions based on available tools and information. Works with moderate supervision/guidance and is accountable for individual results that impact the team. Proactively communicates and proposes innovative solutions to management. Applies developed knowledge and skills in my own area with opportunity in acquiring/expanding higher-level skills. These are only minimum qualifications for this position at this grade level. Other factors are taken into consideration when deciding what position and grade level to place an employee such as attitude, competency, special skills and company need. Qualifications and Experience: Bachelor's degree (B.A) in Business Administration and greater than 2 years of experience in customer care or equivalent combination of education and experience. High School diploma required. Strong written and verbal communication skills. Excellent technical skills - Microsoft Office Suite a plus (Excel, Outlook and Word). Experience working in SAP/CRM, Salesforce.com, and QlikView is a plus. Knowledge of the Healthcare industry. Positive attitude and strong work ethic.

Cynet Systems

Address

San Diego, CA
92189 USA

Industry

Business

View all jobs at Cynet Systems