Customer Service Representative

Job Description

Job Description:

• Job Purpose Provide 24/7 communications facilitation between external customers and the sales force and provide first point of contact for external customers and the sales force to reach internal personnel.
• Triage and respond to external customer and sales rep calls though 1-800-CARDIAC and 1-800-CARDREP.
• Handle 80-100 inbound calls per day and process voicemail and email requests from the sales force.
• Send messages from internal/external customers to the sales force by pagers, cell phones, home phones, etc.
• Escalate and close pages via backups, if required.
• Make outbound calls after hours to help maintain Patient Medical Record database.
• Maintain a professional presence in all situations by asking and providing information per procedures.
• Perform other related duties as assigned, including special projects.
• Provide responsive and reliable customer service and technical support.
• Provide liaison support between customers.
• Coordinate with other departments.

• Demonstrates a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and procedures.
• Qualifications High School or equivalent and 2 years of related experience with certification in the assigned area preferred.
• Professional phone demeanor.