We are one of America's Top 5 non-bank servicers of residential mortgage loans, and over 2,500 employees work out of our offices in Greenville, SC, Houston, TX and Tempe, AZ.
Our only business is mortgage servicing; that is, we manage (or service) mortgage loans after theyre originated by lenders. On behalf of our many lender and investor clients, we collect principal, interest, and escrow payments from more than 1,500,000 homeowners nationwide.
Our mission is to deliver best-in-class portfolio performance for our clients. We achieve that goal by providing all homeowners with an excellent customer experience; and by delivering exceptional, value-added special servicing for credit-sensitive portfolios.
Handle multiple mortgage products that are 60+ days delinquent, as governed by investor, departmental, and legal guidelines.
Maintain updated loan files to ensure a comprehensive record of every homeowners account activity.
Help prevent foreclosure through various loss mitigation options (e.g. modification, forbearance, etc.).
Contact homeowners by mail or phone; increase contact frequency as delinquency increases.
Work with property inspectors, appraisers, real estate agents, etc.; arrange inspection or evaluation services.
Review and negotiate liens and judgments to help clear the title and protect the homeowner and investor.
Review homeowner financial records (e.g. statements, tax returns, credit reports, etc.) to determine the best loss mitigation solution for them.
Answer homeowner questions; provide quick and thorough responses to escalated homeowner issues.
Achieve departmental and corporate performance goals.
Ensure all legal requirements are met before a foreclosure sale.
Follow all company policies and procedures.
Take part in continuous, on-site, free training in company policies/procedures and industry regulations.
Be willing to work overtime and some weekends.
Be willing to perform any other duties at any time, as directed by management.
Exceptional negotiation skills.
Outstanding telephone and written communication skills.
An entrepreneurial, sales-oriented, business mindset.
Familiarity with Internet-based search techniques (including the use of skip-tracing solutions).
The ability to maintain professional conduct when dealing with people of any mood or personality type.
Familiarity with lending-related terminology and processes, especially related to mortgage delinquency.
Excellent reasoning and research skills; the ability to see the big picture and manage the details.
The ability to safeguard confidential customer and company information.
A solid work ethic, high integrity, a positive attitude, and strong attention to detail.
The ability to follow instructions but work with minimal direct supervision.
Excellent keyboarding skills.
Proficiency with technology not limited but including Microsoft Windows-based computers and Microsoft Office software (Word, Excel, Outlook, PowerPoint, etc.).
High-school diploma (required).
College degree (preferred, but not required).
Over 1 year of loss mitigation, collections, or related mortgage-servicing experience (preferred, but not required). We will consider other relevant or similar experience.
Your hours and shift will vary based on business need, but there is an expectation that a successful candidate will work in a full-time capacity which will include 8 hours daily between the hours of 8:00 am 10:00 pm local time.
Secure home office consisting of:
Dedicated high-speed Internet (Cable, DSL, Fiber) with access via a hardwired connection (not wi-fi)
Dedicated space where others cannot hear voice conversations, is free from background noise and other distractions
Suitable ergonomic Chair and desk combination suitable for use to handle a desktop PC and laptop, two monitors, keyboard, mouse and assorted network gear.
Opportunity to work from home.
Three weeks PTO.
Medical, dental, vision, life, and pet insurance.
Short- and long-term disability insurance.
Adoption- and tuition-assistance programs.
401k matching program.
Applicants must be authorized to work in the U.S.
CyberCoders, Inc is proud to be an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.
Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.