Skip to Main Content
← Back to Jobs

VP of Customer Success

CyberCoders San Francisco, CA
  • Posted: 1 day ago
  • $140,000 to $200,000 Annually
  • Full-Time
VP of Customer Success
If you are a VP of Customer Success with experience, please read on!

This role is extremely high impact for agriculture, with a footprint across four different product lines in the United States, Canada, Brazil and Australia. It also provides an opportunity to drive customer happiness, success and revenue for both B2C and B2B markets.
What You Will Be Doing
-Lead a team of managers and 80+ employees across multiple functions in 3 US offices and remote in US, Canada, Brazil and Australia
-Determine best org structure and incentive structure across multiple business lines, both high and low touch
-Drive monthly, quarterly and annual execution of revenue and customer growth plans, including retention, upsell and cross-sell of multiple software and service offerings
-Build each reporting organization through strong mentorship and talent development while identifying key opportunities for growth, investment, and up-leveling
-Develop effective customer success programs to ensure successful on-boarding, adoption, retention, renewal and expansion for our customers
-Define and drive the ideal customer experience in close partnership with senior leadership and cross functional collaboration across departments
-Build a proactive, ROI-focused organization driving high retention rates while influencing cross-sell and up-sell opportunities
Increase overall customer lifetime value through higher product adoption, customer satisfaction and overall health scores
-Partner with Revenue Operations to improve processes and drive data-driven decisions
-Partner with FP&A and Business Operations to drive annual planning, monthly forecasting, and strategies for customer retention and revenue growth
-Serve as a key voice of the customer within the leadership team to influence product and business strategy
What You Need for this Position
-10+ years of experience in sales, customer success with a software or technology company, ideally serving SMB or mid-markets
-5+ years of experience in a leadership role, mentoring, motivating, and leading large (50+) cross-functional sales or CS/account management teams
-BA/BS degree, MBA or advanced degree preferred
-Track record of successfully overachieving revenue targets with retention, cross-sell and/or professional service businesses
-Excited about improving how food is grown and agriculture in general, experience within the agriculture space a plus but not required
-Passionate about the customer and thrive on being advocating for your customer base
-Data-driven with interest in leveraging dashboard and analytics to make decisions
-Expert in organizational structure, incentives and team dynamics
-Strong presentation, verbal and written communication skills, and command credibility with senior executives
-Experience in quarterly planning, budgeting and effectively forecasting
-Comfort with fast-changing business and agile approach to testing new routes to market and business models
So, if you are a VP of Customer Success with experience, please apply today!
-

Applicants must be authorized to work in the U.S.



CyberCoders, Inc is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

CyberCoders

Address

San Francisco, CA
USA

What email should the hiring manager reach you at?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

What email should we contact you at once we get salary info from the hiring manager?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

Our qualification feature is only available to registered members - what email address would you like for us to keep on file?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.