Senior Customer Success Manager Senior Customer Success Manager - Skills Required - Enterprise, Customer Success, Consulting, Post-Sales
If you are a Senior Customer Success Manager with experience, please read on!
What You Will Be Doing
As a Senior Customer Success Manager, you are responsible for creating and maintaining successful partnerships with our Enterprise level customers and ensuring they realize value from our platform and services. This position works cross-functionally with our Sales, Product, Marketing and Professional Services teams to build relationships, expand adoption, drive renewals and growth, and ensure a great customer experience.
- Drive meaningful adoption of our platform through scaled training and enablement programs
- Oversee support and services team delivery acting as the point of escalation for customer issues and obstacles
- Monitor, analyze and share customer usage data
- Measure business outcomes and drive mutual success planning
- Develop and maintain executive level relationships
- Conduct in person and remote quarterly business reviews
- 5+ years relationship management experience (in a sales, post-sales or consulting role)
- Exceptional communication, presentation and problem-solving skills
- Ability to work cross-functionally in a high-growth environment with attention to detail and a positive attitude
- Domain expertise in Enterprise Software, Customer Experience, Product Dev/Design and B2C a plus
- High degree of business acumen
Applicants must be authorized to work in the U.S.
CyberCoders, Inc is proud to be an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.
Your Right to Work - In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
Senior Customer Success Manager