SVP Mortgage Consumer Direct Operations
CyberCoders Tallahassee, FL
- Expired: over a month ago. Applications are no longer accepted.
We have a 4.9 rating on Glassdoor and are super proud of the way we treat our employees :)
Design, develop and deliver training sessions for new associates to be successful in their role
Deliver effective training sessions including new hire, follow up, and reinforcement training
Provide in person and remote training to associates on the Encompass system
Design, develop and deliver training and staff development programs through synchronous and asynchronous learning including formal classroom, eLearning, and remote training
Conduct or arrange for ongoing technical and/or development training for associates
Support employee training for operations and sales
Support in the development and delivery of compliance and operational training throughout the year
Design and develop learning materials including training manuals, multimedia visual aids and other educational materials for training curriculums
Participate in administrative functions within the Training Department including but not limited to scheduling, maintaining training documentation, handling attendance records, pulling reports, etc.
Develop testing, evaluation and measurement procedures of the effectiveness of training programs, providing recommendations for improvement
Partner with internal SMEs to develop training content for both in person and eLearning training
Work closely with managers in conducting training needs analysis for developing new training programs and/or modifying and improving existing programs
Other duties as assigned.
Proficient computer skills and in-depth knowledge of relevant software such as MS Office suite
2 years prior experience in financial services and/or mortgage industry
Financial Service Industry, specifically mortgage industry knowledge preferred
Knowledge of adult learning styles, principles and needs assessment
Knowledge in Encompass360 or similar software desired
Knowledge of building and delivering effective eLearning content through an LMS for LMS users.
Proven experience in delivering training, support and coaching for end users of packaged software programs
Exercise good judgment and strong character, motivated, hard working.
Ability to work well with fellow associates, clients and vendors.
Good communication skills. Neat, clean, healthy work habits.
Applicants must be authorized to work in the U.S.
CyberCoders, Inc is proud to be an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.
Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
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