We are a globally recognized leader in diagnostic healthcare. Our Purpose is simple: to enable healthier lives everywhere, every day. Toward this end, we offer clinically proven products designed to detect, diagnose and treat disease and other health conditions that primarily affect patients with transplants earlier and more accurately than ever to provide ever greater certainty and peace of mind.
We are searching for a IT Help Desk Administrator in Fremont, California. The IT, Help Desk Support role is the primary point of contact for hardware and software support for our employees, your Customers. Reporting to the Director of Clinical Operations, this role will be responsible for all employees onsite at the Fremont location, and all remote commercial employees.
- Excellent Compensation Package (40k- 85k )
- Challenging work- Great Team and Leadership
- Vacation/PTO- Generous Benefits (Medical, Dental, Life, Flex Benefits)
"In-person IT support for all Fremont-based employees, regardless of logging in any system
"Answer help desk phone calls and provide remote support by troubleshooting and resolving hardware, software, printer, connections, phone and messaging systems issues
"Provide desktop support for those items that cannot be resolved remotely while ensuring phone coverage
"Assist employees with general administrative needs relating to passwords, application access, local backups/restores, forms and policies
"Manage user accounts and permissions
"Maintain IT inventory list and licensing agreement information to ensure we remain in compliance
"Contact appropriate maintenance, technical support or programming personnel for hardware or software failures and escalate issues when needed
"Serve as primary contact for administration activities and responsibilities for desktop computers, printers, phones, smartphones, software deployment, antivirus management, security and patches as well as additional technologies inclusive of both hardware and software
"Maintain complete, timely and accurate record of network administration
"Organizes workload to ensure deadlines are met; schedules work assignments in order of priority and date received
"Provides instruction and training to end users in operating systems, software applications, the telephone system, building security and manages card access
"Set up computer, equipment, phone, email, voicemail, and security for new users, also make any changes or deletions for associate moves or terminations
"Install, upgrade and maintain updates to software applications
"6+ years experience in an environment servicing multiple desktops and users
"Proactive learning on hardware, operating system and desktop software advances that can be applied to our environment
"Ability to develop migration plans and upgrade strategies
"Ability to develop and manage to a project plan
"Experience coordinating with 3rd party software/hardware vendors
Applicants must be authorized to work in the U.S.
CyberCoders, Inc is proud to be an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.
Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.